Khadra F
Ottawa,Canada
Summary
Bilingual financial professional with 3 years of experience in providing loans, financial advice, and delivering exceptional customer service. Skilled in assessing clients' financial needs, offering tailored loan options, and providing expert guidance on budgeting, saving, and investing. Proven ability to build strong client relationships, manage inquiries, and resolve issues efficiently across various platforms. Adept at navigating complex financial scenarios while maintaining clear communication, empathy, and a strong focus on customer satisfaction.
Overview
3
3
years of professional experience
Work History
FINANCIAL SERVICE REPRESENTATIVE
CURO CORP: ATTAIN FINANCE
Ottawa, Canada
11.2023 - Current
- Analyze clients financial records, set goals, and develop a financial strategy.
- Establish personal financial plans according to clients objectives and guide them through the implementation of the proposed strategies that may be adjusted as the situation evolves.
- Submit credit and loan applications to branch or credit manager with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected.
- Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action.
- Review and update credit and loan file.
- Developing and sustaining long-term relationships with clients to encourage repeat business and client referrals.
- Suggesting viable solutions to improve clients financial statuses.
CUSTOMER SERVICE REPRESENTATIVE
MSI CORP
01.2022 - 10.2023
- Provide exceptional customer service to clients using internet, TV, and mobile services from Bell, Rogers, Virgin Mobile, and other related providers.
- Assist customers with troubleshooting and resolving technical issues related to internet, TV, and mobile services, including installation difficulties and system malfunctions.
- Guide customers through the installation process for internet and TV systems, providing clear instructions and support to ensure successful setup.
- Handle inquiries regarding service plans, billing, account management, and technical issues related to internet, TV, and mobile services.
- Diagnose and resolve connectivity issues, signal problems, and system errors related to internet and TV services.
- Maintain up-to-date knowledge of company services, promotions, and troubleshooting techniques to offer accurate and efficient assistance.
Education
Bachelor of Science - HEALTH SCIENCE
UNIVERSITY OF OTTAWA
04-2026
Skills
- Risk Analysis
- Sales and Customer relationship management
- Data entry & management
- Time management
- Conflict Resolution
Languages
- French
- English
Timeline
FINANCIAL SERVICE REPRESENTATIVE
CURO CORP: ATTAIN FINANCE
11.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
MSI CORP
01.2022 - 10.2023
Bachelor of Science - HEALTH SCIENCE
UNIVERSITY OF OTTAWA
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