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Summary
To excel to my highest potential by securing a challenging and educational position within this agency. I would like to utilize my strengths and experience to advance to a supervisory position.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Direct Support Profession
Sheltering Arms/Rising Ground
03.2018 - Current
- Responsible for assistance with individuals with disabilities on their independent daily living while they attend the day program and at their residence
- Assisting with daily trips, personal hygiene, activities, and transportation.
- Administered medication as directed by physician.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Supervisor
Starbucks
02.2003 - 08.2018
- Responsible for cash handling, bookkeeping, bank deposits, directing Batista's on a daily basis
- Focusing on customers that visit Starbucks daily.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Assistant
Target
11.2011 - 10.2013
- Providing assistance to customers that need help, with new or existing wireless contracts
- I would also assist with questions about various services and plans.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Sale Assistant
Sears
01.2009 - 01.2010
- Responsible for performing cash handling, processed returns, price checks, customer service and stock.
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Direct Care Worker
Episcopal Social Services
01.2005 - 02.2006
- Responsible for taking residents on doctor appointments, cleaning, cooking and trips
- I also counsel and assist the residents to be as independent as possible in their daily living skills.
Cashier
Whitestone Cinema
01.2002 - 12.2002
- I served as a cashier, providing assistance to the theatre's patrons
- In addition, I was responsible for keeping track of merchandise and product inventory that was ordered for the theatre.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Associate of Arts - Clinical Child Psychology
Grand Canyon University
06.2026
Skills
- Experienced typing
- Internet Experience
- Microsoft Word and Windows
- Eight and Sixteen Hr Security Guard Certificate
Certification
- DCA - Direct Care Aide
- Amap Certified
- CPR Certified
Timeline
Direct Support Profession
Sheltering Arms/Rising Ground
03.2018 - Current
Sales Assistant
Target
11.2011 - 10.2013
Sale Assistant
Sears
01.2009 - 01.2010
Direct Care Worker
Episcopal Social Services
01.2005 - 02.2006
Supervisor
Starbucks
02.2003 - 08.2018
Cashier
Whitestone Cinema
01.2002 - 12.2002
Associate of Arts - Clinical Child Psychology
Grand Canyon University
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