Khady Coulibaly
New York,NY
Summary
Front desk agent with demonstrated command of hospitality and costumer service. Guest relations expert with developed aptitude for stress management and problem-solving. Multilingual and fluent in French and English, offering solid comprehension of cultural diversity.
Overview
18
18
years of professional experience
Work History
Ambassador
The Manner
New York, New York
08.2024 - 09.2025
- Welcomed guests and ensured smooth check-in and check-out processes.
- Managed phone calls,emails and booked reservations using hotel management software efficiently.
- Processed payments accurately and maintained financial records securely.
- Promoted hotel amenities and services to enhance guest experience.
- Conducted tours of the property, highlighting key features and offerings.
- Collaborated with staff to ensure smooth daily operations and guest satisfaction.
- Handled guest inquiries and resolved issues promptly and professionally.
- Assisted with event coordination and guest engagement activities.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
Ambassador
Sixty Soho
New York, New York
05.2022 - 01.2024
- Welcomed guests and managed check-ins and check-outs while providing exceptional service.
- Assisted with luggage handling for incoming guests, ensuring timely support.
- Promoted hotel amenities and services to elevate guest experience.
- Collaborated with team and housekeeping to maintain smooth operations and guest satisfaction.
- Booked and managed reservations, efficiently handling phone calls and emails.
- Resolved guest inquiries promptly, offering assistance to French-speaking guests.
- Processed payments accurately while securing financial records.
Executive Administrative Assistant
Permanent mission of Mali
New York, NY
02.2016 - 03.2020
- Documented and routed business correspondence to manage office paperwork.
- Opened, sorted and responded to routine correspondence on behalf of other permanent missions to facilitate communication and streamline processes.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Revised and maintained master calendar for client appointments.
Front Desk Agent
Holiday Inn Soho
New York, NY
01.2012 - 01.2015
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Issued room keys and shared information on policies and amenities.
- Promoted loyalty by signing customers up for Priority Club rewards program and encouraged repeat stays through exceptional service.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Coordinated with internal departments to handle wide range of guest needs.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Handled payment processing and provided customers with receipts
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Front Desk Agent
Holiday Inn Express
New York, NY
04.2009 - 12.2012
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Issued room keys and shared information on policies and amenities.
- Promoted loyalty by signing customers up for Priority Club rewards program and encouraged repeat stays through exceptional service.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Coordinated with internal departments to handle wide range of guest needs.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Handled payment processing and provided customers with receipts
Sales Assistant
Tiffany & Company
New York, NY
10.2007 - 02.2009
- Met with clients to offer assistance with selecting merchandise, finding jewelry and completing purchases.
- Received and processed jewelry customization, engraving and and repairs
- Accepted and completed cash, check and credit card payments.
- Supported sales person with jewelry presentations.
- Used product knowledge to assist customers and suggest products.
- Answered customers' questions about available products, prices and features.
- Responded to customer requests for unavailable jewelry and suggested other suitable options.
Education
BBA - Corporate Communication
Baruch College of The City University of New York
New York, NY12.2023
Associate of Science - Business Administration
LaGuardia Community College of The City University of New York
Long Island City, NY05.2013
Skills
- Articulate and well-spoken
- Great team-worker
- Critical Thinking
- Customer Service
- Detail-Oriented
- Work Prioritization
- Microsoft Office
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
Ambassador
The Manner
08.2024 - 09.2025
Ambassador
Sixty Soho
05.2022 - 01.2024
Executive Administrative Assistant
Permanent mission of Mali
02.2016 - 03.2020
Front Desk Agent
Holiday Inn Soho
01.2012 - 01.2015
Front Desk Agent
Holiday Inn Express
04.2009 - 12.2012
Sales Assistant
Tiffany & Company
10.2007 - 02.2009
BBA - Corporate Communication
Baruch College of The City University of New York
Associate of Science - Business Administration
LaGuardia Community College of The City University of New York