Khady Keita
Bronx,NY
Summary
Clerical Administrative Assistant with customer service and operations management experience. 5+ years of progressive Clerical and Executive Administrative Assistant experience with the skills to drive business growth and manage all aspects of daily business operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
United States Postal Service, USPS
12.2015 - Current
- Provide excellent customer service
- Drive truck/ walking route to deliver mail and packages
- Wellness checks on older customers/customers
- Forward mail to appropriate destinations according to zipcodes, .S/ DHS A
Now/Immigration Clerical Aide Intern
Cuny Citizenship
09.2010 - Current
- Process and prepared immigrant paper work for US citizenship
- Helped prepare seminars for legal permanent residents throughout the five boroughs
- Handled a multi-line telephone switchboard phone; answered questions and concerns
- Maintained alphabetic filing system
Operator/ Image Technician
AFIS
03.2013 - 09.2018
- Knowledge of OTDA/DHS system
- Assist Intake Specialist with enrollment of clients into system to gain government services/determine eligibility
- Keep accurate demographics data logs of all enrolled, provide system pedigree information on clients with finger image as well as photo, correspond with clients of mental and physical disabilities.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
Clerical Aide
New York/Parks and Recreation
09.2011 - 03.2013
- Answer multi-line phone system, route calls and distribute messages to appropriate personnel
- Assisted to teach basic computer classes to adults, young adults and adults with disabilities
- Address patron questions and concerns
- Inputted information into computerized database; updated company directory
- Assist after school coordinator with Rec Ware system and assist with new customer registration
- Assisted group leader implement arts and crafts utilized to decorate recreation centers.
head cook
City Harvest
10.2012 - 12.2012
- Assisted, in senior cooking classes (healthy eating
Administrative
C.A.S.H
01.2009 - 01.2011
- Answered phones, took messages, directed clients throughout the building
- Data entry
- In charge of filing, coping, faxing
- Used C.A.S.H software such MS word, Excel PowerPoint, QuickBooks for data entry responsibilities
- Distributed flyers for fund raisers for the community
Sales Associate
Hennez & Mauritz, H&M
06.2009 - 02.2010
- Specialized in understanding customer’s needs and provided fashion support
- Demonstrated company materials and items, managed floor presentation
- Assisted customer with merchandise selection in a fast paced sales environment
Education
Direct Care Support Professional Immersion Course – Certified AMAP (Authorized Medicine Personnel) SCIP-R (Strategies of Crisis, Intervention and Preventive-Revised) CPR and First Aid - Office of People With Developmental Disabilities
SUNY Bronx EOC
The Bronx, NY06.2013
Associate of Applied Science - Criminal
Bronx Community College
The Bronx, NY06.2023
Master Barber - Barbering
Bronx Educational Opportunity Center
The Bronx, NY05.2023
Bachelor of Science - Criminalistics And Criminal Science
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2024
Skills
- Critical Thinking
- Photo Imaging
- Reading Comprehension
- Cycle Counts
- Customer Needs Assessments
- Customer Care
- Customer Experience
- Maintaining Clean Work Areas
- Active Learning
- Consultative Sales Approach
Certification
First aide, NYS Driver license, CDL permit
Timeline
United States Postal Service, USPS
12.2015 - Current
Operator/ Image Technician
AFIS
03.2013 - 09.2018
head cook
City Harvest
10.2012 - 12.2012
Clerical Aide
New York/Parks and Recreation
09.2011 - 03.2013
Now/Immigration Clerical Aide Intern
Cuny Citizenship
09.2010 - Current
Sales Associate
Hennez & Mauritz, H&M
06.2009 - 02.2010
Administrative
C.A.S.H
01.2009 - 01.2011
Direct Care Support Professional Immersion Course – Certified AMAP (Authorized Medicine Personnel) SCIP-R (Strategies of Crisis, Intervention and Preventive-Revised) CPR and First Aid - Office of People With Developmental Disabilities
SUNY Bronx EOC
Associate of Applied Science - Criminal
Bronx Community College
Master Barber - Barbering
Bronx Educational Opportunity Center
Bachelor of Science - Criminalistics And Criminal Science
John Jay College of Criminal Justice of The City University of New York
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