Khae Fleck
West Sacramento,CA
Summary
Professional with solid experience in access management and customer service. Demonstrated ability to streamline processes, enhance patient experiences, and support administrative efficiency. Strong focus on team collaboration, adaptability, and achieving results. Reliable, with skills in scheduling, data entry, and conflict resolution.
Overview
13
13
years of professional experience
Work History
Principle Access Representative
UCDHS Patient Flow Management
01.2022 - Current
- Demonstrated precision and discretion, ensuring all tasks are completed with 100% accuracy
- Proficiently utilized MS Office Suite (Word, Excel, Access, PowerPoint, Outlook) for efficient workflow
- Manage a multi-line telephone system and effectively engaged with walk-in customers/patients
- Delivered exceptional customer service and fostered teamwork, building effective relationships with colleagues and supervisory staff
- Exercised independent decision-making, problem-solving, and prioritization skills in a high-pressure environment
- Communicated effectively through verbal, written, and listening skills, building rapport with customers/patients
- Assigned beds and meticulously tracked all in-patient and out-patient admissions, transfers, and discharges
- Coordinated nursing, clinical, and clerical staff resources, maintaining personnel schedules and handling schedule changes
- Greeted patients, offered facility directions, provided resources, and escalated issues when necessary
- Obtained patient medical record numbers and recorded additional patient information in electronic systems
- Maintained patient valuables and ensured accurate demographic and contact information
- Assisted in improving overall facility operations through diligent monitoring of key performance indicators.
- Interacted appropriately with patients/visitors, considering age, developmental, and cultural factors
- Facilitated smooth transitions between departments, coordinating efficient patient transfers and admissions.
- Established rapport with patients from diverse backgrounds through effective listening skills and clear communication techniques.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
- Reduced wait times with prompt communication between patients, providers, and insurance companies.
Principle Access Representative
UCDHS Emergency Department
01.2017 - 01.2022
- Knowledge of HMO, PPO, EPO, FFS, Federal/State/County programs and third party payor eligibility/authorization processes to ensure timely reimbursement
- Reduced wait times with prompt communication between patients, providers, and insurance companies.
- Improved patient satisfaction by efficiently managing appointment scheduling and registration processes.
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
- Supported hospital administration by contributing to policy development, procedure updates, and staff training initiatives.
- Calculates percentages and performs mathematical functions to estimate balances
- Interview (register) individuals from diverse cultural backgrounds, including listening perceptively, identifying and clarifying financial problem areas, interacting effectively with a variety of behaviors including fear, grief, hostility and non cooperation, ensuring that the individuals clearly understand their rights and financial options
- Working knowledge of online registration, verification and authorization procedures
- Able to clearly convey and obtain information from patients, families, attorneys, payors and staff
- Understanding of Medicare, Medi-Cal, County, and private insurance eligibility requirements to appropriately refer patients for coverage and to identify and take necessary steps to secure the account
- Interacts professionally and compassionately with sick, severely injured, mentally ill, and emotionally distressed patients and families while still accomplishing tasks in an efficient manner
- Managed a multi-line telephone system and effectively engaged with walk-in customers/patients
- Exercised independent decision-making, problem-solving, and prioritization skills in a high-pressure environment
- Established rapport with patients from diverse backgrounds through effective listening skills and clear communication techniques.
- Able to independently recognize and define a problem; identify resources available to assist in solving the problem; create and implement viable solutions and follow through to ensure a problem is resolved to the satisfaction of all parties involved
- Maintained accurate patient records, ensuring timely access to vital information for healthcare professionals.
- Enhanced hospital revenue by accurately verifying insurance coverage and collecting payments for services rendered.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
Administrative Assistant II
UCDHS OBGYN Department
01.2014 - 01.2017
- Provided essential office support, including ordering supplies and coordinating office activities
- Established efficient systems for information retrieval and maintained attention to detail
- Managed electronic and hard-copy filing systems and tracked data
- Demonstrated professionalism in interacting with diverse groups and problem-solving
- Manage a multi-telephone line services to all hospitals and medical offices
- Adapted to new systems and processes related to recruitment/employment efforts
- Worked effectively independently and in team settings while taking full responsibility for tasks
- Exhibited exceptional listening, problem-solving, and communication skills
- Maintain accurate records and filing systems
- Schedule team meetings, as well as, take meeting minutes
- Opening the office daily, as well as, be the last one out of the office to maintain office safety
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured patient confidentiality and upheld HIPAA privacy and security practices
- Ability to assist with travel reimbursement utilizing AggieTravel
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Marketing Assistant
American Pacific Mortgage
01.2012 - 01.2017
- Answered and managed multiple incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail including employee notices
- Maintained a clean reception area, including lounge and associated areas
- Screened all visitors and directed them to the correct employee or office
- Obtained signatures for financial documents and internal and external invoices
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Assisted and prepared for Team Meetings and Learning Seminars for real estate agents
- Called and collected the necessary documents for a pre-approval for a home loan such as ordering employment verification and ordering insurance documents
- Handled all requests in a timely matter
- Assisted the Branch Manager and Loan Officers with sales database upkeep
- Prepared expense reports every month
- Articulated loan audit findings, risks and detailed recommendations to upper management for loan documentation
- Set up and maintained physical and electronic filing systems
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Recorded expenses and maintained accounting records
- Maintained compliance with privacy and security requirements
- Wrote engaging and successful marketing, advertising and website copy
- Assisted with capturing and analyzing social media metrics
- Modernized web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement
- Designed and presented social media campaign ideas
- Created unique and engaging content for range of social media platforms for Facebook and Instagram
Education
Medical Coding Institute - Medical Coding
John Hailes Medical Coding Institute
Sacramento07.2024
High School Diploma -
Hiram Johnson High School
Sacramento05-2008
Skills
- MS Office Suite
- Problem-solving
- Interpersonal skills
- Building strong rapport
- Documentation accuracy
- Data entry proficiency
- Follow-up skills
- Cross-functional coordination
- EMR
- Registration management
- Multitasking Abilities
- Detail Oriented
- Cultural Competency
Timeline
Principle Access Representative
UCDHS Patient Flow Management
01.2022 - Current
Principle Access Representative
UCDHS Emergency Department
01.2017 - 01.2022
Administrative Assistant II
UCDHS OBGYN Department
01.2014 - 01.2017
Marketing Assistant
American Pacific Mortgage
01.2012 - 01.2017
Medical Coding Institute - Medical Coding
John Hailes Medical Coding Institute
High School Diploma -
Hiram Johnson High School
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