Khai Lawrence
Dallas,TX
Summary
Dedicated Specialty eatery professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
25
25
years of professional experience
Work History
Manager of Operations
Scoot's Coffee
05.2019 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Led cross-functional teams to achieve key performance indicators and drive positive results.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enhanced team productivity by providing effective training programs and performance management systems
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements
Front Office Manager
Homage Hotels
06.2016 - 05.2019
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at hotel premises.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
Uncle Jer's
08.2008 - 06.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased team productivity by implementing streamlined processes and effective communication strategies
Owner
Cowry Moon
04.1999 - 01.2009
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for successful small business, ensuring efficient processes and quality services.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Reduced overhead costs by renegotiating contracts with suppliers while maintaining product quality standards.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Founded and managed [Gifts and coffee] business, growing revenue to $190k in first year
Education
High School Diploma -
Crenshaw Arts-Technology Charter High School
Los Angeles, CANo Degree/ Did Not Finish - Business Administration
El Camino College
Torrance, CASkills
- Inventory Control
- Performance Measurement
- Attention to Detail
- Problem Solving
- Vendor Relations
- Budget Management
- Time Management
- Risk Management
- Quality Assurance
- Team Leadership
- Staff Training
- Customer Service Management
- Employee Development
Timeline
Manager of Operations
Scoot's Coffee
05.2019 - Current
Front Office Manager
Homage Hotels
06.2016 - 05.2019
Manager
Uncle Jer's
08.2008 - 06.2016
Owner
Cowry Moon
04.1999 - 01.2009
High School Diploma -
Crenshaw Arts-Technology Charter High School
No Degree/ Did Not Finish - Business Administration
El Camino College
Similar Profiles
Vy PhamVy Pham
Reception & Customer Service at Cong Coffee,Underground Coffee,VP CoffeeReception & Customer Service at Cong Coffee,Underground Coffee,VP Coffee
Grace PorterGrace Porter
Barista at Coffee CoffeeBarista at Coffee Coffee
Vasylyna UkolovaVasylyna Ukolova
Barista at Coffee Shop «Coffee, Wine & More»Barista at Coffee Shop «Coffee, Wine & More»
Aman SharmaAman Sharma
Pharmacy Manager at CVS HealthcarePharmacy Manager at CVS Healthcare
Julia KidderJulia Kidder
Mathematics Department Chair at Parish Episcopal SchoolMathematics Department Chair at Parish Episcopal School