KHAILA PINSON
Covington,GA
Summary
A detailed professional with 2 years of experience bringing leadership and intuition to commercial and private security teams. Adept at monitoring high volumes of people while providing safety. Skilled at resolving conflicts and diffusing escalated situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
NASOC
Garda World
05.2021 - 08.2023
- Created, prepared, and delivered reports to various departments.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
Security Guard
Allied Universal
08.2020 - 05.2021
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Completed full building and grounds patrols to spot and investigate concerns.
Customer Service Associate
Walmart
08.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
High School Diploma -
Central High School
Memphis, TN2019
Skills
- Adaptability
- Detail Oriented
- Radio Communication
- Computer Literacy
- Patience
- Strategic Planning
- Office Administration
- Workflow Planning
- Strategic Thinking
- Customer Inquiries
- Microsoft Office
- Team Goals
- Customer Care
- Customer Satisfaction Evaluation
- CCTV Expertise
Timeline
NASOC
Garda World
05.2021 - 08.2023
Security Guard
Allied Universal
08.2020 - 05.2021
Customer Service Associate
Walmart
08.2019 - 08.2020
High School Diploma -
Central High School
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