KHAILA ROSA
Haverstraw,NY
Summary
Experienced administrative professional with over 5 years of experience in customer support, case management, team training, escalations, and resolutions. Proven track record of accurately handling time-sensitive and critical business needs to ensure optimal uptime and positive experiences with customers. Self motivated work ethic which allows me to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Worker
Nyack Ridge Nursing and Rehabilitation Center
Valley Cottage, NY
11.2023 - Current
- Gather admission information and create comprehensive social histories for applicants, including details on family members.
- Liaise with physicians, health agencies, and social services to gather necessary information for patient evaluation and treatment planning.
- Contribute to interdisciplinary conferences to coordinate services for residents.
- Assist in developing admission and discharge procedures, fostering cooperation with other facilities and services for transfer agreements.
- Provide supportive visits and services addressing residents' social and emotional needs, maintain detailed case records, and facilitate discharge planning through referrals to community resources.
Social Services Assistant
Nyack Ridge Nursing and Rehabilitation Center
Valley Cottage, NY
08.2023 - 11.2023
- Conduct initial client assessments in collaboration with social workers, focusing on background, needs, and challenges.
- Contribute to the development and execution of tailored treatment plans and goals based on client assessments.
- Offer comprehensive support to clients in accessing essential resources such as housing, healthcare, education, and employment opportunities.
- Advocate for clients by facilitating communication with service providers, government agencies, and community organizations to ensure access to necessary support.
- Monitor and document client progress, actively participating in team meetings and case conferences to discuss interventions and maintain accurate records.
ORTHODONTIC RECEPTIONIST/FLOATER
Sobler Orthodontics
New City, NY
10.2022 - 06.2023
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information, verify patient information, and collect payment
- Delivered clerical support by handling range of routine and special requirements.
- Prepared exam chairs and sterilized tools.
SIGNING AGENT
Independent Contractor
Jersey, NJ
05.2021 - 10.2022
- Provided guidance to customers to facilitate completion of notarial documents.
- Updated journal with names and dates for permanent record.
- Looked for signs of fraud or coercion and refused notarization.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
ADMINISTRATIVE ASSISTANT
Feminine Frequency
Cherry Hill, NJ
08.2021 - 09.2022
- Answered 50-100 phone calls and redirected them when necessary.
- Managed the daily/weekly/monthly agenda and scheduled 10-15 new meetings and appointments every week.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and reviewed 10-20 invoices per week and then filed them.
Real Estate Acquisitionist
True Blue Properties
Marlton, NJ
09.2020 - 08.2021
- Responsible for helping source, analyze, perform due diligence on, and negotiate the purchase of real estate investment properties.
- Assessed comparable, property value, and condition through research, outreach, data, site walks, and market trends.
- Made 100-300 calls daily to homeowners.
- Generated $20,000+ in closed deals by building rapport and following up with prospects and clients.
- Managed a pipeline of 3,000+ leads in a CRM system.
Education
North Rockland High School
Thiells, NYSkills
- Attention to Detail
- Strong Communication
- Excellent Time Management
- Policies and Procedures
- Social Media Marketing
- G-Suite
- CRM and Office Management Software
- Confidentiality and Data Protection
- Microsoft Office Suite
- Office Administration
- Bilingual in English and Spanish
Languages
Certification
- CNP - Certified Notary Public
- Project Management Fundamentals - IBM SkillsBuild
Timeline
Social Worker
Nyack Ridge Nursing and Rehabilitation Center
11.2023 - Current
Social Services Assistant
Nyack Ridge Nursing and Rehabilitation Center
08.2023 - 11.2023
ORTHODONTIC RECEPTIONIST/FLOATER
Sobler Orthodontics
10.2022 - 06.2023
ADMINISTRATIVE ASSISTANT
Feminine Frequency
08.2021 - 09.2022
SIGNING AGENT
Independent Contractor
05.2021 - 10.2022
Real Estate Acquisitionist
True Blue Properties
09.2020 - 08.2021
North Rockland High School
- CNP - Certified Notary Public
- Project Management Fundamentals - IBM SkillsBuild
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