Khaila Alexis Gohanna
Winchester,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lids
11.2021 - 03.2023
- Maintained weekly quotas of premium subscriptions with customers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Laboratory Intern
Sanford Burnham Prebys Medical Discovery Institution
08.2019 - 03.2020
- Assisting biologists with their developing research on pancreatic cancer cells
- Recorded test results on standardized forms to enter into database and communicate to appropriate personnel.
- Fulfilled lab assistant or specimen processor duties to support work of technicians, technologists and scientists.
- Collaborated with team members and stakeholders to successfully complete project work.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Assistant Manager
Shoe Palace
05.2018 - 08.2019
- In charge of displays for new releases of shoes and clothes
- Developed strategy to increase sales and drive profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Teacher’s Assistant
Jump
08.2018 - 03.2019
- Created lesson plans catered to kindergarteners
- Created fun and insightful learning environments
- Evaluated each student on their development
- Parent-teacher conferences on the growth of their child
- Gained excellent time management skills for maintaining a productive environment
- Volunteered to help with special projects of varying degrees of complexity.
- Monitored and ordered supplies and materials to keep office well stocked.
- Greeted guests in with friendliness and professionalism.
- Organized resources, records and personnel to accomplish aggressive targets.
Front Desk/Concierge
Burke-Williams Day Spa
11.2017 - 03.2018
- Used internal software to process reservations, check-ins and check-outs.
- Collected fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Facilitated group events such as bridal parties and birthdays
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
Bachelor Degree Earned -
San Francisco State University
San Francisco, CABachelor’s Degree - Studio Arts
Skills
- Phlebotomy Tech Certified
- BLS Certified
- Negotiation and Conflict Resolution
- Staff Phlebotomy Training
- Time Management
- Orientating and Training
- Data Analysis and Documentation
- Specimen Handling Protocols
- Project Management
- Customer Service and Satisfaction
- Workload Management
- Patient Information Collection
Certification
- PT - Phlebotomy Technician
- BLS Certified
Timeline
Assistant Manager
Lids
11.2021 - 03.2023
Laboratory Intern
Sanford Burnham Prebys Medical Discovery Institution
08.2019 - 03.2020
Teacher’s Assistant
Jump
08.2018 - 03.2019
Assistant Manager
Shoe Palace
05.2018 - 08.2019
Front Desk/Concierge
Burke-Williams Day Spa
11.2017 - 03.2018
Bachelor Degree Earned -
San Francisco State University
Bachelor’s Degree - Studio Arts
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