Khaira Davidson-Hassan
Beloit,WI
Summary
Accomplished and energetic Manager with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include excellent communication and time management skills as well as decision making and leadership. Handles tasks with accuracy and efficiency. Hardworking professional skilled in reviewing accounts, contacting customers and developing solutions to diverse problems. Friendly and upbeat people person successful at building relationships and retention.
Overview
31
31
years of professional experience
Work History
Account Resolution Specialist
State Collection Service
Rockford, IL
03.2024 - Current
- Handled customer inquiries and complaints via phone and email.
- Identified and resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Processed payments from customers for outstanding accounts receivable balances.
- Researched account discrepancies to determine appropriate resolutions.
- Negotiated payment plans with customers to satisfy delinquent accounts.
- Provided superior customer service through effective communication skills.
- Developed rapport with customers to ensure satisfaction with resolution process.
- Monitored accounts to identify any additional delinquencies or changes in status.
- Collaborated with other departments on escalated cases involving complex issues.
- Conducted skip tracing activities when necessary to locate delinquent customers.
- Utilized various computer applications such as Microsoft Office Suite, accounting software.
- Ensured compliance with all applicable laws and regulations pertaining to debt collection practices.
Branch Manager
Cottonwood Financial dba The Cash Store
Beloit, WI
06.2015 - 02.2018
- Providing exceptional customer service with every existing and potential customer
- Overseeing the daily operations of the store including opening and closing the branch
- Educating customers on all products and services offered
- Safeguarding and maintaining customer records
- Reviewing collection reports to determine the status and amounts of outstanding balances
- Make collection calls on overdue loans
- Setting weekly goals to ensure we are achieving our target budgets for the month
- Processing change orders as well as bank deposits
- Examine, evaluate, or process loan applications
- Supervising other staff.
Front Desk Manager
Ironworks Hotel
Beloit, WI
05.2014 - 04.2015
- Greet and register guests
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
- Monitor the revenue activity of the hotel or facility
- Train staff members
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
- Coordinate front-office activities of hotels or motels, and resolve problems
- Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
Human Resource Manager
Page 1 Cleaners
Madison, WI
05.2007 - 10.2009
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, terminating employees, and administering disciplinary procedures
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
- Prepare and follow budgets for personnel operations
- Allocate human resources, ensuring appropriate matches between personnel
- Process paperwork for new employees and enter employee information into the payroll system
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records
- Compute wages and deductions, and enter data into computers.
Team Assemblers
Spacesaver Corporation
Fort Atkinson, WI
05.2004 - 05.2007
- Perform quality checks on products and parts
- Package finished products and prepare them for shipment
- Review work orders and blueprints to ensure work is performed according to specifications
- Determine work assignments and procedures
- Supervise assemblers and train employees on job procedures
- Rotate through all the tasks required in a particular production process.
Lead Supervisor
YWCA Rock County
Janesville, WI
05.2000 - 05.2007
- Direct and supervise employees engaged in the classroom setting
- Instruct students individually and in groups, adapting teaching methods to meet students' varying needs and interests
- Establish and enforce rules for behavior, and policies and procedures to maintain order among students
- Demonstrate activities to children
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
- Meet with parents and guardians to discuss their children's progress, and to determine their priorities for their children and their resource needs
- Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems
- Perform bookkeeping services
- Attend company meetings to exchange product information and coordinate work activities with other departments
- Provide excellent customer service.
Packer
STAPLES Fullfillment Center
Beloit, WI
01.2002 - 05.2004
- Record product, packaging, and order information on specified forms and records
- Examine and inspect containers, materials, and products to ensure that packing specifications are met
- Measure, weigh, and count products and materials
- Load materials and products into package processing equipment
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
Lead Teacher
ABC Playhouse Inc.
Beloit, WI
01.1993 - 05.2000
- Establish and enforce rules for behavior, and procedures for maintaining order
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children
- Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
- Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
- Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs
- Supervise, evaluate, and plan assignments for teacher assistants and volunteers.
Education
Bachelor of Science - Elementary Education
Indiana University - Purdue University Fort Wayne (IPFW)
Skills
- Administration and Management
- Time Management
- Coordination
- Judgment and Decision Making
- Management of Financial Resources
- Troubleshooting
- Clerical
- English Language
- Active Listening
- Customer and Personal Service
- Critical Thinking
- Monitoring
- Goal-oriented mindset
- Debt collection knowledge
- Inbound Call Management
- Documentation skills
- Information Gathering
- Documentation abilities
- Account Review
- Payment posting
- Outbound Calling
- Event Planning
- New Hire Training
- Relationship Building
- Finance
- Records Management
- Loan Origination and Underwriting
- Credit and collections
- Conflict resolution techniques
- FDCPA Compliance
Timeline
Account Resolution Specialist
State Collection Service
03.2024 - Current
Branch Manager
Cottonwood Financial dba The Cash Store
06.2015 - 02.2018
Front Desk Manager
Ironworks Hotel
05.2014 - 04.2015
Human Resource Manager
Page 1 Cleaners
05.2007 - 10.2009
Team Assemblers
Spacesaver Corporation
05.2004 - 05.2007
Packer
STAPLES Fullfillment Center
01.2002 - 05.2004
Lead Supervisor
YWCA Rock County
05.2000 - 05.2007
Lead Teacher
ABC Playhouse Inc.
01.1993 - 05.2000
Bachelor of Science - Elementary Education
Indiana University - Purdue University Fort Wayne (IPFW)
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