Khairat Sadiq
Atlanta,United States
Summary
Experienced and Personable Customer Service Professional with a proven track record of delivering high-quality support and building strong customer relationships. Skilled in resolving complex inquiries, handling high call volumes, and providing accurate information to ensure customer satisfaction and retention. Known for exceptional communication skills, empathy, and a positive attitude, consistently achieving customer satisfaction scores and improving brand loyalty. Proficient in using CRM software, managing cross-functional communication, and adapting quickly to new processes in fast-paced environments. Dedicated to exceeding customer expectations and contributing to team success through proactive problem-solving and a customer-first approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sitel Work From Home
08.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cable Installation Technician
Material In Motion
01.2020 - 08.2022
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
Customer Service / Mobile Cell Technician
Clear Connect Cellular
01.2017 - 08.2020
- Assist customers in determining choice of phone based on requirements
- Provide phone models, specifications and information to new customers
- Troubleshoot and repair 200+ common and complex issues with phones
- Follow up with customers on product satisfaction after purchases
Home care Giver / Nursing Assistant (CNA)
Shoshana Company
10.2017 - 11.2017
- Provided physical support for patient with daily activities and personal hygiene
- Ensured patient received appropriate diet by reviewing their dietary restrictions, food allergies, and preferences
- Recorded vital signs, including blood pressure, pulse, temperature, and respiration rate as requested
- Related observations of patient behaviors, complaints, and physical symptoms to nurses
Education
Health Science - Major
Atlanta Metropolitan State College (AMSC)
Atlanta, Georgia11.2024
Certified Nursing Assistant (CNA) -
Carolina Nursing Assistant Program Academy
09.2016
Biological Science - Major
Voorhees College
01.2015
Skills
- Communication
- Telecommunications Systems
- Customer Service
- Phlebotomy
- Emotional Intelligence
- ICT Fundamentals
- CPR and First Aid
- Interpersonal Relationship
- Multi-tasking
- Patient Care
- EKG
- Teamwork
- Adaptability
- Record Management
- Administrative Support
- Hand tool operation
- Network configuration
- Fiber Optic Installation
- OSHA Compliance
- Dispatch Communication
- Technical Support
Certification
- NHA Medical Assistant Certification, 04/2022, 04/2024
- C. N. A. P. A Nursing Assistant Certification (CNA), 01/2015, 12/2015
Hobbies and Interests
- Medical Assistant
- Health Care
Timeline
Customer Service Representative
Sitel Work From Home
08.2022 - 11.2024
Cable Installation Technician
Material In Motion
01.2020 - 08.2022
Home care Giver / Nursing Assistant (CNA)
Shoshana Company
10.2017 - 11.2017
Customer Service / Mobile Cell Technician
Clear Connect Cellular
01.2017 - 08.2020
Health Science - Major
Atlanta Metropolitan State College (AMSC)
Certified Nursing Assistant (CNA) -
Carolina Nursing Assistant Program Academy
Biological Science - Major
Voorhees College
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