Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khairiyah Zeno

Oakland,CA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

Res Success
10.2019 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.

Ramp Agent

Swissport USA
02.2019 - 10.2019
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight, and assisted crew and travelers with bags for over 6 daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Connected electrical power unit and hoses to aircraft.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.

Customer Service Associate

Maya Cinemas
03.2018 - 07.2018
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
  • Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
  • Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
  • Assisted guests with special needs and helped with seat accommodations.
  • Assisted in maintaining accurate records of daily sales, inventory levels, and customer feedback.

Education

- Medical Assisting

Unitek College
Hayward, CA
11-2025

High School Diploma -

Prospects High School
Antioch, CA
06-2019

Skills

  • Time management
  • Appointment scheduling
  • Team collaboration
  • EHR
  • De-escalation techniques
  • Vitals monitoring and documentation
  • Behavior redirection
  • Client support
  • Client documentation

Timeline

Direct Support Professional

Res Success
10.2019 - Current

Ramp Agent

Swissport USA
02.2019 - 10.2019

Customer Service Associate

Maya Cinemas
03.2018 - 07.2018

- Medical Assisting

Unitek College

High School Diploma -

Prospects High School

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