Khairul Basher
Richmond Hill,New York
Summary
Detail-oriented Airport Passenger Service Agent with over three years of experience in assisting passengers and managing inquiries. Skilled in crisis management and effective communication, consistently enhancing operational workflows for improved passenger satisfaction. Dedicated Airport Passenger Service Agent with strong customer service skills. Proven ability to manage boarding processes and implement safety protocols, ensuring a seamless travel experience for passengers.
Overview
4
4
years of professional experience
Work History
Airport Passenger Service Agent
Hallmark Aviation Services For Luffthansha
Richmond Hill, NY
03.2022 - Current
- Assisted passengers during check-in and boarding processes for enhanced travel experience.
- Coordinated baggage handling, ensuring timely delivery to aircraft.
- Managed passenger inquiries and resolved issues with efficiency.
- Collaborated with team members to maintain smooth operational workflows.
- Monitored flight information and communicated updates promptly to passengers.
- Implemented safety protocols during passenger interactions and boarding procedures.
Education
Bachelor of Arts - Social Sciences
National University of Dhaka
Bangladesh,Dhaka02-1994
Skills
- Check-in procedures
- Baggage coordination
- Flight information monitoring
- Safety protocol implementation
- Customer service
- Crisis management
- Effective communication
- Attention to detail
- Problem solving
- Passenger assistance
- Special needs support
- Boarding gate management
- Travel documentation
- Boarding support
- Ticketing knowledge
- Reservation processing
- Pre-boarding checking
- Issuing tickets
Timeline
Airport Passenger Service Agent
Hallmark Aviation Services For Luffthansha
03.2022 - Current
Bachelor of Arts - Social Sciences
National University of Dhaka