Summary
Overview
Work History
Education
Skills
Timeline
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Khairunnissa Lalani

Boston,Massachusetts

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service

Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

14
14
years of professional experience

Work History

Front Desk Receptionist/Customer Sevice

Hilton Hotel & Resorts
Boston, Massachusetts
07.2016 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding to inquiries via phone or email in a professional manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Processed guest payments utilizing point of sale systems accurately and efficiently.
  • Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.
  • Assisted guests with special requests such as booking transportation or providing directions around town.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Completed basic bookkeeping and filing
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collected deposits or payments and arranged for billing.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Front Desk Receptionist

Holiday Inn Express Hotel Suites
Boston, Massachusetts
01.2010 - 07.2016
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Processed payments from customers
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Explained policies and procedures to visitors.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Coordinated travel arrangements for employees and visitors when required.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone to provide general information and answer inquiries.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Education

Bachelor of Arts - Fine Arts

Apwa Colledge
Karachi
02-1992

Skills

  • Customer Experience Management
  • Stress Tolerance
  • Strong Interpersonal Skills

Timeline

Front Desk Receptionist/Customer Sevice

Hilton Hotel & Resorts
07.2016 - Current

Front Desk Receptionist

Holiday Inn Express Hotel Suites
01.2010 - 07.2016

Bachelor of Arts - Fine Arts

Apwa Colledge

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Khairunnissa Lalani