Khajea Green Koonce
Savannah,GA
Summary
Professional desk services expert with significant experience in customer relations and administrative support. Known for strong focus on team collaboration and adapting to changing needs. Skilled in managing front desk operations, handling inquiries, and providing exceptional service. Reliable and results-driven, consistently ensuring smooth operations and client satisfaction.
Overview
10
10
years of professional experience
Work History
Desk Clerk
Maersk
07.2023 - 03.2025
- Checked packages and merchandise for damage and notified vendors.
- Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
- Pulled trailers and containers to the doors for the warehouse.
- Closed out loads and printed bills for the drivers in a timely manner.
Lab Technician/ Palletizer
Kerry Inc.
10.2018 - 05.2022
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Calibrated and maintained instruments to keep equipment fully operational.
Customer Service Representative (warehouse)
ONL R.B.W
04.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Checked in and out drivers as they come in and out to picked up their loads.
Housekeeper
Courtyard by Marriott
02.2015 - 10.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
No Degree - Medical Billing And Coding
Savannah Technical College
Savannah, GA05-2026
HIGH SCHOOL DIPLOMA -
PAUL ACADEMY
05.2012
Skills
- Safety and compliance
- Assembly procedures
- Strategic thinker
- Flexibility
- Multi-line phone system
- Goal orientated
- Self-Motivated
- Communication
- Priority management
- Financial Management
- Operations management
- Security awareness
- Time management
- Order picking
- Loading and unloading
- Problem-solving
- Sorting and labeling
- Material handling
- Warehouse organization
Hobbies and Interests
Learning new skills
Timeline
Desk Clerk
Maersk
07.2023 - 03.2025
Customer Service Representative (warehouse)
ONL R.B.W
04.2021 - 02.2022
Lab Technician/ Palletizer
Kerry Inc.
10.2018 - 05.2022
Housekeeper
Courtyard by Marriott
02.2015 - 10.2018
HIGH SCHOOL DIPLOMA -
PAUL ACADEMY
No Degree - Medical Billing And Coding
Savannah Technical College
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