Khajidsuren Enkhbat
Skokie,IL
Summary
Ambitious service management professional with a strong focus on achieving company goals and maintaining high standards of customer service. Retail associate with a deep understanding of retail dynamics and customer service standards. Skilled in providing quality product recommendations and solutions to meet customer needs, both in person and through the use of technology. Known for dedication to delivering exceptional customer service and proven multitasking abilities. Committed to building professional relationships to drive business results and increase profitability. Proficient in problem-solving to ensure customer satisfaction.
Overview
12
12
years of professional experience
Work History
Fashion Sales Associate
Trend quality online boutique
10.2022 - 03.2024
- Identified customer needs and offered fashion advice to help them find the perfect outfit by using technology
- Improve social page attention with related contents and boost gross sales
- Identified areas for improvement within the sales process.
- Followed-up with customers after purchase to ensure satisfaction.
- Analyzed market trends to identify opportunities for growth and expansion.
- Provided product information to potential customers via phone, email, and online chat.
- Make sure enough inventory is stocked or able to get from the store to customize customers need
Sales Associate, Beauty Advisor
Asian Beauty
02.2020 - 05.2022
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Developed promotional strategies to increase sales volume.
- Helped customers find specific products, answered questions and offered product advice.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Additional recommendations were given to customers if needed
Server
Sasa omakase restaurant
06.2019 - 12.2019
- This restaurant is high end japanese restaurant that requires all of the customer care skills in any situation.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Informed customers of daily specials and signature menu items.
- Answering all kinds of phone call including orders
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stayed informed about daily specials, new menu items, promotions.
- Set up tables in between patrons to reduce wait times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cashier
Arsicult Bakery
12.2018 - 06.2019
- Delivered high level of customer service to customers using active listening and engagement skills.
- Counted and balanced cashier drawers.
- Bagging pastries in extremely fast pace
- Field requires to be fast skill in many way such as communicate to coworkers, giving high satisfaction of customer service in very short time to people who are in long line outside of the store
- Stocked shelves with merchandise when needed.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers and answered any questions they had about the store's products and services.
Manager
Midori Japanese Restaurant
02.2016 - 09.2018
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees on restaurant procedures and plating techniques.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Manager
AFC Sushi
07.2015 - 02.2016
- Prepared and cooked various types of sushi dishes, including maki, nigiri and sashimi.
- Packaged and labeled various forms of sushi, sides and spring rolls for sale to customers.
- Checked quality of food products to meet high standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised food preparation staff to deliver high-quality results.
- Prepared workstations with ingredients and tools to increase efficiency.
Real Estate Agent
Bat Properties LLC
01.2013 - 01.2014
- Provided guidance and assisted sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determined clients' needs and financial abilities to propose solutions that suit them
- Performed comparative market analysis to estimate properties' value
- Fostered and developed relationships
- Demonstrated effective communication through contacting various clients.
Office Manager
World vision mongolia
06.2013 - 12.2013
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Managed office inventory and placed new supply orders.
Receptionist
World Vision Mongolia Non Government Organization
06.2012 - 06.2013
- Answered the phone and relayed messages accordingly
- Responded to emails and relayed messages accordingly
- Demonstrated excellent time management skills
- Demonstrated the ability to resolve conflicts
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Lingerie Sales Associate
H&K's shop
2011 - 2013
- Organized store displays to promote new arrivals or seasonal items.
- Assisted customers in locating products within the store.
- Prepared promotional materials to display in store windows or other areas.
- Ensured that all areas were properly stocked with merchandise for sale.
- Handled customer complaints in a professional manner in order to resolve issues quickly and effectively.
- Provided excellent customer service to ensure return visits from customers.
- Advised customers on product features, benefits, and sizing information.
- Answered inquiries about products, prices, availability, product uses, and services offered.
Education
Bachelor - International Trade and Business Administration
University of The Humanities Mongolia Ulaanbaatar
Mongolia05.2012
Bachelor - English Translator
University of The Humanities Mongolia Ulaanbaatar
Mongolia05.2012
Skills
- Type 50 wpm
- Effective communication
- Interpersonal abilities
- Cooperative with team-based agendas
- Demonstrate trust and responsibility
- Reliable
- Fast learner
- Good listener
- Demonstrate stamina
- Conflict resolution
Timeline
Fashion Sales Associate
Trend quality online boutique
10.2022 - 03.2024
Sales Associate, Beauty Advisor
Asian Beauty
02.2020 - 05.2022
Server
Sasa omakase restaurant
06.2019 - 12.2019
Cashier
Arsicult Bakery
12.2018 - 06.2019
Manager
Midori Japanese Restaurant
02.2016 - 09.2018
Manager
AFC Sushi
07.2015 - 02.2016
Office Manager
World vision mongolia
06.2013 - 12.2013
Real Estate Agent
Bat Properties LLC
01.2013 - 01.2014
Receptionist
World Vision Mongolia Non Government Organization
06.2012 - 06.2013
Lingerie Sales Associate
H&K's shop
2011 - 2013
Bachelor - International Trade and Business Administration
University of The Humanities Mongolia Ulaanbaatar
Bachelor - English Translator
University of The Humanities Mongolia Ulaanbaatar
Similar Profiles
Olujinmi OluwatoniOlujinmi Oluwatoni
Freelance Content Writer at Trend OnlineFreelance Content Writer at Trend Online
Rahul Prince SahRahul Prince Sah
Sr. Operations Executive in L2 (Intl. Market) at Travel Boutique OnlineSr. Operations Executive in L2 (Intl. Market) at Travel Boutique Online
Ritshidze NenweliRitshidze Nenweli
Dropshipper at Richie's Online Boutique (not registered) - SelfDropshipper at Richie's Online Boutique (not registered) - Self