Khalaya Easley
Philadelphia,US
Summary
Experienced with providing essential support in healthcare settings. Utilizes strong organizational skills and compassionate care to enhance daily operations. Track record of effectively communicating with team members and adapting to dynamic environments.
Overview
9
9
years of professional experience
Work History
Cashier/Team Lead
Gap
Philadelphia, PA
02.2022 - Current
- Assisted customers with inquiries, providing product information and support.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Oversaw daily operations, ensuring alignment with organizational goals and standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Support, train, and guide Sales Associates on store policies, visual standards, and daily tasks.
- Act as the point of contact in the absence of store management.
Patient Access
Nova Care Agency
Philadelphia, PA
01.2019 - 02.2022
- Streamlined patient data management, enhancing accuracy and efficiency in record-keeping while ensuring strict adherence to privacy policies.
- Optimized call screening process, significantly reducing response times and improving client satisfaction in the healthcare environment.
- Implemented rigorous quality control measures, minimizing data entry errors and elevating the overall integrity of patient information systems.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies, and list of accepted insurance plans.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Coordinated with cross-functional teams to update reference materials, ensuring compliance with Medicare, Medicaid, and third-party payer requirements.
Patient Access Representative
Hahnemann Hospital
Philadelphia, PA
01.2017 - 01.2019
- Greeted patients, determined purpose of visit, and directed to appropriate staff.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Updated patient demographic information in Epic to prevent treatment and recordkeeping errors.
- Arranged hospital admissions for patients as required and scheduled and confirmed patient appointments and consultations.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies, and list of accepted insurance plans.
- Documented patient counters in hospital system and initiated follow-up actions.
- Assembled registration paperwork and placed identification bands on patient.
- Compiled and coded patient information or data in appropriate computer system.
- Managed patient registration, utilizing Epic for accurate data entry and ICD-10/CPT coding, ensuring seamless hospital admissions and appointment scheduling.
- Coordinated with medical staff to streamline patient flow, facilitating efficient front office operations and enhancing overall customer service experience.
- Analyzed and updated reference materials for Medicare, Medicaid, and third-party payer requirements, ensuring compliance and optimizing insurance claim processes.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
High School Diploma -
Overbook
Philadelphia01.2016
Skills
- Verbal Communication
- Written Communication
- Client Data Confidentiality
- Epic Software
- Sharepoint
- Referral Verification
- Customer Service
- Signature Verification
- Data Verification
- Scheduling
- Electronic Medical Records
- Authorization Processing
- Coverage Verification
- Records Organization
- Medical Coding
- Dementia care
- Reinforcement strategies
Timeline
Cashier/Team Lead
Gap
02.2022 - Current
Patient Access
Nova Care Agency
01.2019 - 02.2022
Patient Access Representative
Hahnemann Hospital
01.2017 - 01.2019
High School Diploma -
Overbook