Khaldoun Khalfallah
Phoenix,AZ
Summary
Freshly graduated from Grand Canyon University in Cybersecurity, and highly motivated to begin an exciting career to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Dedicated to becoming a diligent IT Intern exceling in collaborating with technology specialists to assist project management, accurately prescribes troubleshooting measures and contributes to problem resolution, while supporting IT team members in ascertaining optimum policies to secure sensitive information. Also, offer crucial IT assessment to ease staff decisions on patches, updates and troubleshooting.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
State Farm
05.2021 - 05.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Substantiated legitimate claims and denied unjustified claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Premium Tech Support
Asurion
07.2018 - 05.2021
- Premium Tech Support includes assisting Verizon customer in setting up and troubleshooting connected devices while giving excellent customer experience.
- Translated complex technical issues into digestible language for non-technical users.
- Following OSI Model to troubleshoot network and hardware related issues.
- Educating customers.
- Managed over 50 customer calls per day
- Applying Sales and Marketing strategies while on call.
- Documented support interactions for future reference.
- Sell products and resolve customers technical issues.
Independant Contractor Driver
Uber, Lyft, Postmates, DoorDash
09.2014 - 07.2018
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment.
Owner Operator
Supershuttle
09.2014 - 09.2016
- Managed day-to-day business operations.
- Team Manager of Suppershuttle (Veolia Transdev) franchise owner.
- Managed 6 vans and 11 drivers.
- Trained and motivated employees to perform daily business functions.
Server
Dixie Fine Dining
08.2012 - 08.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Computer Networks With Cybersecurity Emphasis
Grand Canyon University
3300 W Camelback Rd, Phoenix AZ 8501705.2022
Bachelor's in Business Management - Business Administration
Paris Graduated School of Management
Paris, France06.2007
Skills
- Pentesting
- Network Troubleshooting
- Microsoft 365
- Microsoft Project
- Wireshark
- Database Management
- Regulatory Guidelines
- Administrative Support
- Liability Determinations
- File Documentation
- Excellent Customer Service Skills
- Negotiate Settlements
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
French
Native or Bilingual
Timeline
Claims Adjuster
State Farm
05.2021 - 05.2023
Premium Tech Support
Asurion
07.2018 - 05.2021
Independant Contractor Driver
Uber, Lyft, Postmates, DoorDash
09.2014 - 07.2018
Owner Operator
Supershuttle
09.2014 - 09.2016
Server
Dixie Fine Dining
08.2012 - 08.2014
Bachelor of Science - Computer Networks With Cybersecurity Emphasis
Grand Canyon University
Bachelor's in Business Management - Business Administration
Paris Graduated School of Management
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