Khalea Williams
Willis,TX
Summary
Dedicated and adaptable professional with strong problem-solving and customer relations skills, experienced in fast-paced environments. Skilled at managing high-stress situations while maintaining professionalism, and recognized for fostering positive relationships through effective communication and empathy. Proven ability to resolve customer inquiries and complaints, contributing to increased loyalty and positive experiences. Detail-oriented and collaborative, with strong organizational skills and a commitment to enhancing operational efficiency, customer satisfaction, and delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
Houston, TX
10.2025 - Current
- Identified issues, analyzed information, and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Remote Customer Service Representative
TTEC
Conroe, TX
06.2024 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating products and services for optimal satisfaction.
- Utilized CRM software to document interactions and track issue resolutions efficiently.
- Collaborated with team members to improve service delivery processes and enhance customer experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
SPSS Handler
FedEx
Memphis, TN
06.2023 - 06.2024
- Operated material handling equipment to facilitate efficient package movement.
- Ensured compliance with safety regulations while performing daily tasks.
- Collaborated with team members to maintain workflow efficiency in sorting operations.
- Conducted quality checks on packages to guarantee accuracy and prevent errors.
- Streamlined sorting processes, reducing handling time through effective organization techniques.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
- Lifted up to 50 pounds on regular basis.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
Customer Service Associate
Walgreens
Memphis, TN
05.2022 - 06.2024
- Assisted customers with inquiries, ensuring prompt and accurate information delivery.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty.
- Processed transactions efficiently using point-of-sale systems, minimizing errors.
- Maintained store cleanliness and organization, supporting a positive shopping environment.
- Collaborated with team members to achieve daily operational goals and improve service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
High School Diploma -
Bartlett High School
Bartlett, TN05.2023
Skills
- Multitasking
- Customer relations
- Problem-solving
- Collaboration
- Friendly, positive attitude
- Teamwork and collaboration
- Verbal communication
- Fast-learner
- Fast-paced Environment
- Time management
- Attention to detail
- Good Telephone Etiquette
Timeline
Unarmed Security Officer
Allied Universal Security Services
10.2025 - Current
Remote Customer Service Representative
TTEC
06.2024 - 10.2025
SPSS Handler
FedEx
06.2023 - 06.2024
Customer Service Associate
Walgreens
05.2022 - 06.2024
High School Diploma -
Bartlett High School