Khaled Al-Rabeei
Ypsilanti,MI
Summary
Experienced Front End Supervisor knowledgeable about any operations, team leadership and training. Dependable and punctual team player with top-notch abilities in planning, managing and evaluating work. Offering 9 years of experience. Responsible, mature and who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Overview
9
9
years of professional experience
Work History
Cashier
Mobil
Ypsilanti, MI
12.2018 - Current
- Monitored self-checkout systems and provided assistance or intervention where required.
- Bagged merchandise in careful and efficient manner to minimize damage.
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
- Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas.
- Used POS system to scan, weigh and enter pricing for items.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
- Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions.
- Stocked and maintained inventory levels according to store policies.
- Adhered to state and federal laws by checking identification for proof-of-age and refusing alcohol sales to customers under the age of 21.
- Drafted and submitted end-of-shift reports.
- Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Mentored new sales associates to contribute to the store’s positive culture.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Communicated clear expectations and goals to each team member.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Wrote sales slips and sales contracts.
- Responded to customer concerns with friendly and knowledgeable service.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Responded to customer questions and requests in a prompt and efficient manner.
- Followed merchandising guidelines to present visually appealing displays.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Actively pursued personal learning and development opportunities.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Cleaned and organized the store, including the checkout desk and displays.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked with the management team to implement the proper division of responsibilities.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Folded and arranged garments in attractive displays.
- Answered customer telephone calls promptly and in an appropriate manner.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Engaged with customers in a sincere and friendly manner.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Served customers with expert bagging, boxing and gift-wrapping of merchandise.
- Stocked and replenished merchandise according to store merchandising layouts.
- Assisted customers with selecting and customizing available items based on individual requirements.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Monitored security and handled incidents in a calm and professional manner.
- Contacted other store locations to determine merchandise availability.
- Contacted other store locations to determine merchandise availability.
- Preserved a perfect attendance record for 2 months.
- Operated a cash register for cash, check and credit card transactions with 99% accuracy.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
- Built relationships with customers to increase likelihood of repeat business.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Kept bathrooms and main room of store areas clean, tidy and professional in appearance.
Security Officer
RNA Facilities Management/Janitorial
Ann Arbor, MI
07.2018 - 09.2018
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Delivered accurate verbal and written reports to company personnel.
- Processed and logged accurate and detailed incident reports.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Directed guests around the building and answered questions regarding accessibility.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Responded to calls in both routine and emergency situations.
- Unlocked rooms and suites for authorized contractors.
- Noted and followed up on any unusual behavior.
- Responded quickly and effectively to all security violations and duress alarms.
- Investigated all security and safety violations.
Deli Worker
Apollo Deli
New York, NY
01.2016 - 03.2018
- Calculated total materials needed, costs and payment due.
- Prepared orders according to customer preferences.
- Received payment via cash, check, card or mobile payment and processed accurately.
- Provided exceptional customer service to all guests, even in peak business periods.
- Listened to customer needs and suggested additional menu items as appropriate.
- Maintained calm and professional demeanor in all situations.
- Kept work areas clean, neat and sanitized according to requirements.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Prepared, cut, weighed and wrapped deli meats and cheeses.
- Kept cases and shelves clean and well stocked.
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
- Cleaned walls, fans and drains in bakery coolers, display cases and work area.
- Reported on weekly sales to management.
- Set performance expectations and provided honest feedback.
- Upheld highest standard for cleanliness of glass and silverware.
- Kept kitchen areas clean and free of debris and water.
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
- Assisted guests with finding items.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Delivered quality service by providing a warm and welcoming environment.
- Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Operated and sanitized all equipment in a safe and proper manner.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Ensured customer satisfaction by responding quickly to orders and entertainment requests.
- Ensured customer satisfaction by responding quickly to orders and entertainment requests.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Reported accidents, injuries or unsafe work conditions to manager.
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
Education
GED - undefined
Central Academy, Ann Arbor, MI
2455 S Industrial Hwy, Ann Arbor, MI 481042017
undefined
Washtenaw Community College
Ann Arbor, MISkills
- Check cashing
- Cleaning and sanitizing
- Interpersonal skills
- Coaching and mentoring
- Customer service
- Drawer management
- Exemplary communication
- Time management skills
- Adaptability
- Basic math skills
- Security monitoring
- Friendly demeanor
- Multi-tasking ability
- Responsible
- Leader
- Companionship
Accomplishments
STEM Student/Scholar
Workshop Scholar
Timeline
Cashier
Mobil
12.2018 - Current
Security Officer
RNA Facilities Management/Janitorial
07.2018 - 09.2018
Deli Worker
Apollo Deli
01.2016 - 03.2018
GED - undefined
Central Academy, Ann Arbor, MI
undefined
Washtenaw Community College
Similar Profiles
Jessica RobtoyJessica Robtoy
Cashier at MobilCashier at Mobil
Tomas GabraTomas Gabra
Gas Station Manager at MobilGas Station Manager at Mobil
Habibur RahmanHabibur Rahman
Head Cashier Supervisor at MobilHead Cashier Supervisor at Mobil