Khaled Boudaka
Doha
Summary
Dynamic professional with a proven track record in customer experience management and continuous improvement, notably at Honeywell. Excelled in enhancing guest satisfaction and streamlining operations across various roles, including a significant increase in repeat business as Cafe Manager. Skilled in both customer service and data entry, adept at fostering positive relationships and driving business success.
Overview
6
6
years of professional experience
Work History
Cafe Manager
Mickels Cafe
02.2023 - 08.2023
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
Dental Assistant
SMILLE Dental Clinic
09.2021 - 07.2022
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
COVID-19 Tester
Red Cross
05.2019 - 08.2021
- Updated knowledge regularly through continued education seminars, staying informed about the latest advancements in COVID-19 testing methods and technologies.
- Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
- Managed inventory levels of essential supplies such as swabs and test kits, ensuring uninterrupted testing services for the community.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
Customer Care Representative
Honeywell
09.2018 - 07.2019
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Hospitality Coordinator
Airbnb
02.2018 - 06.2019
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Supported corporate clients by coordinating meeting rooms and catering services ensuring smooth operation of their events.
- Analyzed reports on guest feedback trends regularly adjusting strategies accordingly for continuous improvements in service delivery.
- Streamlined communication between departments for improved guest experiences.
- Reduced customer complaints with proactive problem-solving and attentive care.
Parking Cashier
Central Parking Prague
11.2017 - 03.2019
- Provided exceptional customer service by consistently going above and beyond expectations, earning numerous commendations from both management and patrons alike.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Maintained and secured revenue during shift to avoid theft or shortage.
Tour Guide
Get Prague Guide
08.2017 - 01.2018
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Skills
Continuous Improvement
Sales Tracking
Food Safety Compliance
Business marketing
Customer experience management
Marketing
Customer Service
Data Entry
First Call resolution
Problem Resolution
Customer Relations
Call center experience
Languages
Arabic
Native language
English
Proficient
C2
Czech
Intermediate
B1
Timeline
Cafe Manager
Mickels Cafe
02.2023 - 08.2023
Dental Assistant
SMILLE Dental Clinic
09.2021 - 07.2022
COVID-19 Tester
Red Cross
05.2019 - 08.2021
Customer Care Representative
Honeywell
09.2018 - 07.2019
Hospitality Coordinator
Airbnb
02.2018 - 06.2019
Parking Cashier
Central Parking Prague
11.2017 - 03.2019
Tour Guide
Get Prague Guide
08.2017 - 01.2018
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