Overview
Work History
Education
Skills
Training
Certification
Timeline
Generic

Khaled Elsaiad

Oakland,CA

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Truepill
09.2021 - Current
  • Oversee Truepill's Pharmacy Operations at the flagship site in Hayward, filling 10K prescriptions daily and shipping to 50 states
  • Optimize workflow processes, and best practices (i.e., improved automation efficiency from 20% in 2021 to 70% in 2022)
  • Construct fulfillment processes for multiple client launches, including testing, implementation, and continuous improvement (e.g., Mark Cuban Cost Plus pharmacy, LifeMD/RexMD)
  • Recruit, train, and supervise staff to ensure a continuous pipeline for leadership roles (i.e., developed and promoted 4 operations supervisors and 8 operations leads)
  • Examine financial data and ensure operations are carried out in an appropriate and cost-effective way (i.e., reduced CTF by 50% in 2022)
  • Ensure pharmacy processes remain legally compliant by boards of pharmacies across all 50 states and met URAC accreditation standards
  • Co-develop and monitor production KPIs (partner with BizOPs to measure individual and site-level performance)
  • Collaborate across teams (i.e., customer program management, strategy & growth) to develop replicable, scalable workflow and identify potential barriers and solutions
  • Partner with procurement and supply chain to purchase materials, plan inventory, and oversee warehouse efficiency
  • Developed and refined organizational chart and managed 150 employees (pharmacists, technicians, clerks) in a mail-order pharmacy setting.

Implementation Lead

Truepill
10.2023 - Current
  • Team up with the engineering team to promptly resolve customer-impacting bugs, ensure efficient communication, and enhance system functionality
  • Optimize operational efficiency by reducing response times, minimizing bottlenecks, and improving task prioritization within the workflow
  • Created and implemented a ticketing and escalation system that emphasizes precise categorization and prioritization of feature requests and bug tickets
  • Lead end-to-end project management of WMS system migration(Tecsys), including planning, scheduling and risk management.
  • Act as primary point of contact for all stakeholders, providing regular updates on project status, risks, and issues
  • Develop and execute comprehensive testing plans to ensure the new system functions correctly before full implementation
  • Maintain detailed documentation of the migration process
  • Provide training and support to users on the new system to ensure a smooth transition.

District Leader

CVS Pharmacy
03.2021 - 09.2021
  • Responsible for overall retail store operations in the assigned district (including Front Store and Pharmacy)
  • Developed and executed district business plans and strategies to deliver on all financial measures
  • Aligned front store and pharmacy teams on new and existing programs and services
  • Aligned the team to deliver on healthcare outcomes and initiatives
  • Created a pipeline of talent, hiring, and developing store and pharmacy managers, staff pharmacists, and interns
  • Developed and executed the district talent plan to align the region and division's priorities
  • Created a culture in the district that promotes team growth and engagement.

COVID Vaccine Depot Leader

CVS Pharmacy
11.2020 - 02.2021
  • Hired, trained, and scaled up talent to build my LTC team (led a team of 40 pharmacists, technicians, and schedulers) covering the whole Bay Area
  • Scheduled and completed 1400 clinics in the Bay Area
  • Ensured policies and SOP are being followed
  • Ensured all logistical procedures for COVID vaccine transfer and storage are being followed to eliminate waste.

Pharmacy Manager

CVS Pharmacy
02.2016 - 10.2020
  • Developed business plans and strategies to achieve both scripts and immunization goals through operational performance
  • Managed 4 pharmacists, 2 lead technicians, and 5 technicians
  • Executed planned pharmacy budget, expense control, and reduced shrink
  • Implemented new programs in the pharmacy (i.e., patient care at pick-up, deliveries)
  • Ensured compliance with federal, state, and local laws and regulations, as well as, CVS community responsibility guidelines
  • Created a pipeline of talent by hiring and developing pharmacy technicians and lead technicians (i.e., trained 4 pharmacy grad interns and 10 newly hired pharmacists).

Product Specialist

Les Laboratoires Servier
12.2012 - 05.2014
  • Responsible for sales in Dubai for the most strategic product in the company: Procorolan (Ivabradine), with a budget of $1 million
  • Responsible for sales in Dubai for the osteoporotic line (Protelos -strontium ranelate) with a budget of $0.5 million
  • Identified and developed professional relationships with thought leaders, study investigators, and healthcare providers
  • Provided strategic input and implemented regional area strategies and tactics
  • Collaborated with the brand manager for a better understanding of the market of heart failure and ischemic heart disease to implement our market strategy
  • Utilized scientific resources to deliver impactful presentations in a variety of different settings, including hospitals, clinics, and advisory boards
  • Attended scientific/professional meetings and conferences consistent with my therapeutic areas.

Education

BS in Pharmaceutical Science -

Tanta University
Tanta, Egypt
01.2010

Skills

  • Pharmacy Management
  • Team Leadership
  • Training and Development
  • Performance Monitoring
  • Budget Management
  • Organizational Skills
  • Workflow Optimization
  • Process Improvement
  • Operations Management
  • Data Analysis
  • Process Implementation
  • Problem Solving
  • Project Management
  • System migration
  • WMS Management

Training

  • Lean Six Sigma Black Belt, 2023
  • Foundation for Leading, 2019
  • Introduction to Marketing, 2014
  • Introduction to Operational Management, 2014
  • Inspiring Leadership through Emotional Intelligence, 2014
  • Introduction to Public Speaking, 2014
  • Developing Innovative Ideas for New Companies, 2014
  • Essential Marketing Skills, 2007
  • Selling Skills, 2006

Certification

  • CA Registered Pharmacist, License No. 74423
  • WV Registered Pharmacist, License No. RP0013035
  • Lean Six Sigma Black Belt

Timeline

Implementation Lead

Truepill
10.2023 - Current

Pharmacy Operations Manager

Truepill
09.2021 - Current

District Leader

CVS Pharmacy
03.2021 - 09.2021

COVID Vaccine Depot Leader

CVS Pharmacy
11.2020 - 02.2021

Pharmacy Manager

CVS Pharmacy
02.2016 - 10.2020

Product Specialist

Les Laboratoires Servier
12.2012 - 05.2014

BS in Pharmaceutical Science -

Tanta University
  • CA Registered Pharmacist, License No. 74423
  • WV Registered Pharmacist, License No. RP0013035
  • Lean Six Sigma Black Belt

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Khaled Elsaiad