Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Khaled Mohamed

Irvine,CA

Summary

Service-oriented professional with background in guest services supervision. Possess strong skills in customer service, conflict resolution, and team leadership which have been utilized to improve overall guest satisfaction. Standout for ability to train staff, streamline operations and manage budgets while ensuring high standards of guest service.

Operations and gate management for every flight.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Guest Services Supervisor

Spirit Airlines Inc.
Santa Ana, CA
09.2021 - Current
  • Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
  • Monitored daily performance of staff members and provided feedback on areas for improvement.
  • Provided training and guidance to all team members in customer service best practices, policies, and procedures.
  • Organized weekly team meetings to discuss current issues or changes in the department's processes.
  • Responded promptly to emails and phone calls from customers seeking assistance or information about hotel services.
  • Agents training.
  • Operations management.

Account Manager

american power security
Anaheim, CA
07.2018 - 06.2020
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Managed multiple accounts simultaneously while meeting deadlines.

Flight Attendant

Egyptair
Cairo, Egypt
12.2000 - 07.2017
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.

Operations Coordinator

Egyptair Airlines Co. Operations Building
Cairo, Egypt
12.1997 - 05.2000
  • Assisted with the organization and execution of operational processes.
  • Coordinated daily operations activities and assigned tasks to staff members.
  • Evaluated and improved existing operational systems and procedures.
  • Maintained accurate records of all operational activities.

Education

Bachelor of Science - Accounting And Business Management

Ain Shams University
Cairo,egypt
05-1993

Skills

  • Customer Service Best Practices
  • Checkout Process Management
  • Operations Management
  • Optimizing team performance
  • Schedule setting

Certification

  • certified trainer.
  • certified ground security coordinator.

Timeline

Guest Services Supervisor

Spirit Airlines Inc.
09.2021 - Current

Account Manager

american power security
07.2018 - 06.2020

Flight Attendant

Egyptair
12.2000 - 07.2017

Operations Coordinator

Egyptair Airlines Co. Operations Building
12.1997 - 05.2000

Bachelor of Science - Accounting And Business Management

Ain Shams University

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Khaled Mohamed