Khaled Mostafa
Senior Sales Representative
Summary
Senior Sales motivated and service-focused Sales Professional with 4 years of experience in travel and regular sales, collections, and FMCG. Proven success in handling VIP clients, negotiating payment solutions, and driving repeat business through personalized service and strategic outreach. Skilled in building client relationships, resolving issues with professionalism, and working in fast-paced, target-driven environments. Adaptable to multicultural settings and fluent in English and Arabic.
Overview
5
5
years of professional experience
2045
2045
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Sales Representative
Princess Cruises Lines
01.2025 - Current
- Built and maintained strong relationships with VIP and returning guests, delivering tailored cruise packages and experiences that drove repeat bookings and brand loyalty.
- Strategically re-engaged high-value and inactive guests through personalized offers, driving a measurable increase in bookings and customer retention.
- Trained and mentored junior team members, enhancing overall department performance and service consistency.
- Developed new territories for expansion, resulting in increased market share.
- Implemented CRM systems to efficiently track client interactions and enhance customer service.
Cruise Sales Executive
Open Network Exchange
03.2023 - 01.2025
- Maintained a pipeline of returning clients and followed up on leads using CRM tools, contributing to consistently high sales performance.
- Supported strategic re-engagement of dormant clients with custom incentives, exclusive upgrades, and loyalty-based offers.
- Built rapport and trust with a culturally diverse customer base, providing multi-lingual service and maintaining high discretion with affluent guests.
- Collaborated with Princess Cruises' marketing departments to align offers with promotional campaigns and customer development strategies.
- Demonstrated excellent product knowledge and communication skills that helped drive increased sales, client satisfaction, and referral business.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Executive Collections Specialist
The Money Source Inc.
02.2022 - 03.2023
- Handled sensitive financial information with the utmost discretion, aligning with industry best practices and data privacy standards.
- Identified root causes of delinquency and provided tailored solutions to reduce future payment risks, improving retention and client satisfaction.
- Maintained accurate documentation and case notes using CRM and collections software, supporting audit readiness and internal reporting.
- Collaborated with internal departments including legal, underwriting, and risk to escalate complex cases and develop effective recovery strategies.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Mentored staff members for accelerated career growth, developing future leaders within the organization.
District Sales Representative
Little Debbie
10.2020 - 01.2022
- Trained retail staff on product features and in-store display standards to drive brand awareness and boost sales.
- Consistently met or exceeded monthly sales targets and was recognized for growing revenue in underperforming districts.
- Conducted regular stores visits to monitor stock levels, execute promotions, and resolve issues affecting sales performance.
- Analyzed sales data and market trends to adjust sales strategies and maximize revenue in a competitive retail landscape.
- Managed territory-wide sales for snack products across multiple retail channels including grocery stores, convenience stores, and independent markets.
Education
Bachelor of Arts - Tourism And Recreation Management
Arizona State University
Tempe, AZ05-2026
Associate of Arts - Hospitality And Tourism Management
Chaffey College
Rancho Cucamonga, CA 05.2001 - 01.2020
Skills
- Guest relations
- Network development
- CRM proficiency
- Conflict resolution
- Sales strategies and techniques
- Relationship building
Accomplishments
- Top Performer Award , Princess Cruises — December 2024
Recognized for outstanding sales performance and consistently exceeding targets. - Top Sales Agent , Open Network Exchange (Outbound Team) — 2023.
Achieved highest sales volume and contributed significantly to team revenue growth. - Collaborated with team of 15 in the development of Tier Match Program For Princess Cruises.
Certification
Crm certifications
Timeline
Senior Sales Representative
Princess Cruises Lines
01.2025 - Current
Cruise Sales Executive
Open Network Exchange
03.2023 - 01.2025
Executive Collections Specialist
The Money Source Inc.
02.2022 - 03.2023
District Sales Representative
Little Debbie
10.2020 - 01.2022
Crm certifications
06-2020
Associate of Arts - Hospitality And Tourism Management
Chaffey College
05.2001 - 01.2020
Bachelor of Arts - Tourism And Recreation Management
Arizona State University
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