Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Khaled Osman

Paterson,NJ

Summary

With a track record at elevating team performance and customer satisfaction, I excel in fostering positive environments and streamlining operations. My expertise spans from problem-solving to my ability to multitask, highlighted by my ability to motivate teams and enhance service quality. Skilled in both leadership and detailed organizational tasks, I bring a dynamic approach to achieving company goals.

Overview

2025
2025
years of professional experience

Work History

Shift Leader

IKEA
  • Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
  • Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
  • Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
  • Improved team performance with regular feedback sessions and targeted skill development initiatives.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.

Security Officer

ST Joseph Medical Center, Hospital, Yonkers .Newyork
  • Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
  • Utilized incident management software, tracking incidents and improving response efficiency.
  • Utilized SIEM tools, detecting anomalies and reducing incident response time.
  • Utilized the NIST framework for creating policies and improving security infrastructure.
  • Investigated security incidents to identify root causes and prevent future occurrences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reported suspicious activities and persons to law enforcement.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Wrote detailed reports of all security breaches and investigations.

Management Assistant

Nouri’s
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Measured, threaded, and cut materials to correct angles.
  • Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
  • Selected type and size of piping required for each project.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
  • Mentored junior plumbers, sharing industry expertise to improve overall team performance.
  • Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Complied with state plumbing codes throughout duration of each project.
  • Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
  • Installed modern plumbing systems in new constructions, ensuring compliance with local codes.

Plumber

Motion Plumbing and Heating LLC
02.2024 - Current
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Measured, threaded, and cut materials to correct angles.
  • Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
  • Selected type and size of piping required for each project.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
  • Mentored junior plumbers, sharing industry expertise to improve overall team performance.
  • Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Complied with state plumbing codes throughout duration of each project.
  • Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
  • Installed modern plumbing systems in new constructions, ensuring compliance with local codes.

Barista/Shift Leader

Dunkin' Donuts
04.2019 - 05.2021
  • Improved beverage consistency across shifts by implementing standardized recipes and techniques for all baristas.
  • Fostered a positive work environment through team building exercises and clear communication.
  • Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
  • Maintained equipment functionality by scheduling regular maintenance checks and repairs as necessary, minimizing downtime due to malfunctions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.

Education

Associate Of Applied Science - Biochemistry

William Paterson University of New Jersey
Wayne, NJ
09.2020

High School Diploma -

Noble Leadership Academy
Passaic, NJ
06.2019

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Customer service management
  • Team supervision
  • Safety processes and procedures
  • Inventory counts
  • Issue resolution
  • Policy enforcement
  • Client service
  • Professional appearance
  • Multitasking Abilities
  • Organizational skills
  • Attention to detail

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Plumber

Motion Plumbing and Heating LLC
02.2024 - Current

Barista/Shift Leader

Dunkin' Donuts
04.2019 - 05.2021

Shift Leader

IKEA

Security Officer

ST Joseph Medical Center, Hospital, Yonkers .Newyork

Management Assistant

Nouri’s

Associate Of Applied Science - Biochemistry

William Paterson University of New Jersey

High School Diploma -

Noble Leadership Academy

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Khaled Osman