Khaleeq Mateen
Sherwood,AR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks , while offering customer and staff support. Responsible, punctual and productive when working with little to no supervision. Hoping to obtain a position that will allow me to utilize my education, skills and abilities in a challenging work environment with the opportunity for career growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Individual Product Specialist
Delta Dental Of Arkansas
07.2022 - Current
- Built relationships with clients and agents to deliver World Class Customer Service for the Individual Product
- Continually expanded knowledge of Individual Policies across all segments of Customer Service.
- Consistency performed a QA rating of 100% from July 2022 to present.
- Cross-trained existing employees to maximize team agility and performance.
Individual Customer Service Representative
Delta Dental Of Arkansas
02.2022 - 07.2022
- Handled customer claim and beneift inquiries and courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered over 80 customer calls with 20 second wait times.
- Maintained up-to-date knowledge of product and service changes.
Commercial Customer Service Representative
Delta Dental Of Arkansas
10.2020 - 02.2022
- Documented customer interactions and transactions for accurate, up-to-date records.
- Trained new customer service representatives on best practices, policies and procedures.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Science - Business - Accounting
University of Arkansas - Pulaski Technical College
North Little Rock, AR12.2020
Skills
- Client Records Management
- Hipaa Compliant
- Billing Support
- Benefits Research
Certification
- Licensed- Health Insurance Producer - Effective 02/22/2022
- Certified - Heartsaver First Aid / CPR/ AED - Effective 04/21/2023
Timeline
Individual Product Specialist
Delta Dental Of Arkansas
07.2022 - Current
Individual Customer Service Representative
Delta Dental Of Arkansas
02.2022 - 07.2022
Commercial Customer Service Representative
Delta Dental Of Arkansas
10.2020 - 02.2022
Associate of Science - Business - Accounting
University of Arkansas - Pulaski Technical College
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