Manager
USA business solutions inc
Queens, NY
09.2017 - Current
- Directed team operations to ensure optimal workflow and efficiency.
- Oversaw project management and coordinated cross-functional team initiatives.
- Implemented training programs to develop staff skills and competencies.
- Managed budget allocations and monitored resource usage effectively.
- Facilitated performance reviews and provided constructive feedback to team members.
- Developed strategic plans to align departmental goals with company objectives.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.