Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Khalen Fields

St. Louis,MO

Summary

Knowledgeable leader with proven track of fostering an inclusive environment and driving team performance. Successfully led and coordinated multi-shift operations, ensuring high standards and efficiency. Demonstrated expertise in strategic planning and team leadership, fostering collaborative and results-driven environment.

Overview

5
5
years of professional experience

Work History

Area Manager of Operations

Amazon
07.2021 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Manage a team of associates and Balance labor within their assigned area
  • Ensure adherence to safety protocols and company policies

Collections Account Manager

VerizonBusiness
01.2020 - 07.2021
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding debts.
  • Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
  • Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.

Education

BACHELORS - Criminal Justice Law Enforcement Emphasis

Lindenwood University
Saint Charles, MO
12.2019

Skills

  • Operational efficiency
  • Cross-functional coordination
  • Excellent interpersonal skills
  • Outstanding communication skills
  • Strategic planning
  • Problem-solving
  • Team development
  • Process improvement

ADDITIONAL INFORMATION

  • Additions
  • Honor society 2019 Lindenwood University
  • Criminal justice organization
  • BASIC Nonprofit institution

Timeline

Area Manager of Operations

Amazon
07.2021 - Current

Collections Account Manager

VerizonBusiness
01.2020 - 07.2021

BACHELORS - Criminal Justice Law Enforcement Emphasis

Lindenwood University

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