Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Khalfani Austin

Roebling

Summary

Detail-oriented professional with a strong record of improving client satisfaction and operational efficiency. Expertise in customer needs assessment, dispute resolution, and data management. Proficient in Microsoft Office Suite and CRM systems, complemented by effective communication and critical thinking skills. Adaptable and reliable, committed to delivering quality outcomes in both team-oriented and independent settings.

Overview

5
5
years of professional experience

Work History

Sales Representative,

Comcast Xfinity
Lawrenceville
08.2021 - 03.2023
  • Enhanced client satisfaction by resolving concerns promptly and delivering high-quality service.
  • Generated sales growth through upselling and cross-selling strategies.
  • Identifed high-potential accounts to increase sales revenue.
  • Conducted product demonstrations, highlighting key features and benefts.

Onsite Coordinator

City of Trenton – Recreation/Nutritional Program
Trenton
02.2020 - 08.2021
  • Conducted regular site inspections to ensure compliance with program standards and policies.
  • Maintained accurate records of site activities to support reporting and accountability.
  • Managed daily operations to optimize program efficiency.
  • Created a safe, structured environment for families in need.

Records Manager Intern

Joyce McDade County Administration
Trenton
06.2018 - 08.2019
  • Streamlined document retrieval processes, enhancing operational efficiency.
  • Ensured compliance with federal and state record retention policies.
  • Established secure protocols for document destruction and preservation.
  • Supported historical document archiving to maintain long-term organizational memory.
  • Converted and formatted documents according to project and personnel specifications.

Education

Some College (No Degree) - Computer And Information Systems

Fairleigh Dickinson University
Teaneck, NJ

High School Diploma -

Foundation Collegiate Academy
Trenton, NJ
06-2015

Skills

  • Customer service and support
  • Problem solving
  • Negotiation skills
  • Adaptability
  • Time management
  • Sales strategy
  • Product knowledge
  • Relationship management
  • Account management
  • Data reporting
  • Recordkeeping and documentation
  • Efficient data entry
  • Microsoft Office proficiency

Affiliations

  • Film Scoring
  • Music Production
  • Video Editing

Timeline

Sales Representative,

Comcast Xfinity
08.2021 - 03.2023

Onsite Coordinator

City of Trenton – Recreation/Nutritional Program
02.2020 - 08.2021

Records Manager Intern

Joyce McDade County Administration
06.2018 - 08.2019

Some College (No Degree) - Computer And Information Systems

Fairleigh Dickinson University

High School Diploma -

Foundation Collegiate Academy

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