Denaji Lloyd
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Server
Jim N’ Nick’s BBQ
06.2018 - Current
- Serve guests with passion and great attitude
- Committed to teamwork
- Work in a fast-paced environment
- Respect the adherence to health, safety, and sanitation procedures
- Stay organized
- Handle money.
Customer Service Representative
Concentrix (H&R Block)
01.2019 - 04.2019
- Provided exceptional customer service primarily through phone, email, and chat communication to inbound clients and will be a shared resource role with HRB People Resource Center and Financial Services teams
- This will include receiving and resolving a comprehensive variety of customer requests, inquiries, as well as researching and resolving escalated cases
- Handled complex internal and external customer inquiries and concerns via phone, email, and chat
- Served as a liaison between clients and management, support groups, and the business unit
- Used Contact Center software, HR programs, and computer systems to resolve and track client issues
- Closely adhered to a call/case handling schedule
- Participate in outbound calling projects as needed
- Interpreted clients' needs and utilized Contact Center software programs to identify possible resolutions
- Required problem-solving when the established procedure does not fully address inquiry
- Used Contact Center software programs and computer systems to accurately document and track client contacts
- Research and resolve escalated cases accurately and within SLA
- Adhered to compliance policies when resolving client issues
- Partnered with management to provide recurring or significant problems or issues with any products or services supported as encountered through contacts.
Receptionist
NHC HealthCare Charleston
06.2016 - 08.2017
- Greet and assist visitors
- Answer telephone in a pleasant clear voice, using proper English
- Screen or transfer calls, taking and delivering messages when appropriate
- File various documents
- Sort, open and date mail at Administrator’s discretion
- Understand and follow Company and Center policies and procedures
- Other duties as assigned from time to time.
Education
SOME COLLEGE -
UNC Greensboro
GREENSBORO, NC12.2018
DIPLOMA -
Zebulon B. Vance
Charlotte, NC06.2016
Skills
- Problem Resolution
- Time Management
- Multitasking
- Interpersonal Communication
- Database Management
- Microsoft
- Customer Service
- Critical Thinking
- Active Listening
- Call center experience
- CRM Software
Timeline
Customer Service Representative
Concentrix (H&R Block)
01.2019 - 04.2019
Server
Jim N’ Nick’s BBQ
06.2018 - Current
Receptionist
NHC HealthCare Charleston
06.2016 - 08.2017
SOME COLLEGE -
UNC Greensboro
DIPLOMA -
Zebulon B. Vance
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