Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Khali Muhammad-Carter
Ft. Pierce,FL
Summary
Overview
7
years of professional experience
Work History
Olgam Life
Medical Receptionist
07.2022 - 06.2023
Job overview
- Data entry, filling and providing customer service
- Screening donors by checking vitals, checking physical appearance as-well as arms condition for suitable viens in addition to donor verification.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
Steak N Shake
Shift Manager
01.2022 - 07.2023
Job overview
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
RaceTrac Petroleum, Inc
Night Shift Manager
11.2020 - 01.2022
Job overview
- Delegate Employees thru out the night insuring a smooth shift by evenly distributing out overnight duties equally
- Keeping record of all merchandise that is currently in store a swell as unloading truck from vendors when new product arrives
- Using multitask skills to run shift as well as put in paper work and prepare our food products for breakfast in the Morning
- Managing a register as well as following up on associates registers and cash rep before they leave.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Conveyor Solutions
Inbound Call Agent
09.2019 - 08.2020
Job overview
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Built positive relationships with customers by providing exceptional customer service.
- Facilitated communication between customers and other departments to facilitate resolution.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Resolved complaints to satisfy customers and encourage future transactions.
Steak N Shake
Crew Member
06.2018 - 08.2019
Job overview
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
South Florida Security Group
Private Community Security Guard
10.2017 - 05.2018
Job overview
- Supervising Private Residence
- Responsible for recording contact information, complaints and solutions according to state and local policies and procedures
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Alorica
Inbound and Outbound Call Agent
07.2016 - 01.2018
Job overview
- Banking dispute, credit card transactions and Info update for customer Accounts
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Collaborated with marketing teams to develop and execute promotional strategies.
Education
Robert Morgan Educational CenterHomestead, FL
High School Diploma
06.2016
University Overview
- Rhapsody signing group Member
- Extracurricular Activities: Student and volunteer at the african heritage cultural arts center which is a performing arts summer and after school facility.
- alumni of a acting troupe called AHYT .
- thespian student as-well as a dance member for a down south group called Infamous Rhythm.
Skills
- Tickets Sales
- Proficient in:
- Microsoft Office (Word, Outlook, PowerPoint, Excel)
- 4 yrs in Customer Service
- 3 Call Center Experience
- 2 yrs Hospitality
- 3 Fast Food handling
- Skills
- Busser
- Cooking
- Food Handling
- Food Preparation
- Food Production
- Kitchen Experience
- POS
- Security
- Serving Experience
- Microsoft Word
- Meal Preparation
- Cleaning Experience
- Host/Hostess
- Microsoft Powerpoint
- Food Safety
- Food Service
- Restaurant Experience
- Guest Relations
- Coaching and Mentoring
- Temperature Monitoring
- Creative Solutions
- Restocking Management
- Energetic and Enthusiastic
- Tech Support
- Persuasive Negotiations
- High-Volume Environments
- Payment Processing
- Labor and Food Cost Control
- Shipment Preparation
- Team Meetings
- Financial Data Analyzation
- Making Announcements
- POS Transactions
- Process Improvement
- Station Preparation
- Dropping Safe Cash
- Job Assignments
- Calming Strategies
- Shift Work
- Strategic Forecasting
- Opening and Closing Procedures
- Performance Motivation
- Handling Customer Complaints
- Corrective Actions
- Food Safety and Sanitation
- Cash Drawer Balancing
- Managing Cash Register
- Verbal and Written Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Medical Receptionist
Olgam Life
07.2022 - 06.2023
Shift Manager
Steak N Shake
01.2022 - 07.2023
Night Shift Manager
RaceTrac Petroleum, Inc
11.2020 - 01.2022
Inbound Call Agent
Conveyor Solutions
09.2019 - 08.2020
Crew Member
Steak N Shake
06.2018 - 08.2019
Private Community Security Guard
South Florida Security Group
10.2017 - 05.2018
Inbound and Outbound Call Agent
Alorica
07.2016 - 01.2018
Robert Morgan Educational Center
High School Diploma
Similar Profiles
Lauren LempekLauren Lempek
Phlebotomist at Olgam LifePhlebotomist at Olgam Life
Roshanda AugustineRoshanda Augustine
Lead Phlebotomy Technician at Olgam LifeLead Phlebotomy Technician at Olgam Life
Carlos RamírezCarlos Ramírez
Porter at Olgam LifePorter at Olgam Life
Storm KerrStorm Kerr
Quality Assurance Associate at Olgam LifeQuality Assurance Associate at Olgam Life
Ryker HutchingsRyker Hutchings
Maintenance Crew Member at Gator Trace Golf and Country ClubMaintenance Crew Member at Gator Trace Golf and Country Club