Khalia Boyd
Little Elm,TX
Summary
Attention oriented business professional with an extensive background in both management and food service. Reliable individual skilled in adaptability, merchandising and inventory.
Overview
8
8
years of professional experience
Work History
Line Cook
The Cheesecake Factory
Frisco, TX
12.2020 - 12.2023
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Used large-surface broiler to cook foods such as steak to perfect temperatures.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Became certified in Dish, Prep, Pizza/Sandwich, Salad, Broiler, and Saute stations
Starbucks Lead
Kroger
Prosper, TX
04.2020 - 11.2020
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Clicklist Supervisor
Kroger
Prosper, TX
01.2020 - 04.2020
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
Floor Supervisor
Kroger
Prosper, TX
06.2016 - 12.2019
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
Education
BBA - Business
Howard University
Washington, DC05.2022
Skills
- Food Allergen Safety
- Team Coordination
- Reliable and Trustworthy
- Inventory Management
- Back of House Operations
- Attention to Detail
- Professional Attitude
- Food Preparation
- Cutting and Slicing Techniques
- Kitchen Operations
- Task Prioritization
- Quality Control
Timeline
Line Cook
The Cheesecake Factory
12.2020 - 12.2023
Starbucks Lead
Kroger
04.2020 - 11.2020
Clicklist Supervisor
Kroger
01.2020 - 04.2020
Floor Supervisor
Kroger
06.2016 - 12.2019
BBA - Business
Howard University
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