Khalia Dixon
Non Commissioned Officer United States Air Force
Dunkirk,MD
Summary
I've been a steady administration manager with proven abilities in leadership and creative problem solving skills. I'm ready to bring my human resources skills gained from 8 years starting as an personnel technician and ending as a non-commissioned officer in charge with the United States Air Force to new role. I currently hold an associates degree in human resources and I'm also obtaining a bachelors of science degree in healthcare administration with a current graduation date of April 2022. I also have extensive experience in Microsoft office and conflict resolution. I've been consistently recognized by superiors for positive attitude and ability to work with team members to achieve goals.
Overview
11
11
years of professional experience
Work History
Evaluations Non-Commissioned Officer In Charge
United States Air Force, USAF
Bethesda, MD
2021.11 - Current
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Non-Commissioned Officer in Charge Reenlistments
United States Air Force, USAF
Travis AFB, CA
01.2020 - 11.2021
- Worked closely with team members to deliver customer service requirements, develop solutions to military records issues, and meet deadlines.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Answered approximately 40 calls per day to assist with customer inquiries and concerns.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Collaborated with others to discuss new career elevating opportunities.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service on multiple occasions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated military personnel flight knowledge through on the job training and shadowing.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Improved profit margins by streamlining operations and workflow.
Outbound Assignment Lead Military Personnel Flight
United States Air Force, USAF
Travis AFB, CA
05.2018 - 01.2020
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of military HR department.
- Created, organized and maintained employee personnel files to keep sensitive data secure for members with permanent change of station assignments.
- Examined employee files to answer inquiries for assistance with personnel actions to ensure a smooth move to their next base.
- Coordinated training schedules and filed crucial administrative and sensitive paperwork.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Customer Service Specialist
United States Air Force, USAF
Minot AFB, ND
03.2015 - 05.2018
- Resolved average of 70 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Relayed productive customer feedback to higher leadership
- Answered customers' questions and addressed problems and complaints in person, over the phone, and via email.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Cashier
Braum's Ice Cream & Burger Restaurant
Oklahoma City, OK
01.2013 - 10.2014
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Worked closely with front-end staff to assist customers.
- Assisted store manager with completing end-of-day counts and securing funds to prevent loss or theft.
- Monitored sales events, added new merchandise and rang up purchases.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH04.2022
Associate of Science - Human Resources Management
Community College of The Air Force
Montgomery, AL12.2018
Skills
- Event sequencing
- Coordinating training
- Conducting risk assessments
- Reviewing records
- Personnel mentoring
- Report writing
- People skills
- Reliable and trustworthy
- Supervision
- Team management
- Data management
- Friendly, positive attitude
- Microsoft Office
- Basic math
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Evaluations Non-Commissioned Officer In Charge
United States Air Force, USAF
2021.11 - Current
Non-Commissioned Officer in Charge Reenlistments
United States Air Force, USAF
01.2020 - 11.2021
Outbound Assignment Lead Military Personnel Flight
United States Air Force, USAF
05.2018 - 01.2020
Customer Service Specialist
United States Air Force, USAF
03.2015 - 05.2018
Cashier
Braum's Ice Cream & Burger Restaurant
01.2013 - 10.2014
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Science - Human Resources Management
Community College of The Air Force
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