Khalia Franklin
Gurnee,IL
Summary
Highly motivated property professional with proven experience of low income housing and tax credit programs for a 405 family unit complex. Capable of working in fast paced environment. Adaptable, Effective and able to work under pressure, who enjoys a challenge every day to make a difference in a community or someone. Core Strengths Strong Communication Skills High Level of Integrity Highly Organized Able to work independently or team environment Strong Interpersonal Skills Customer Service
Overview
17
17
years of professional experience
Work History
Leasing Consultant/Assistant
Ludwig & Company
08.2016 - Current
- Processes applicant and current resident files for Section 8/ Tax Credit eligibility for move- ins and Annual Recertification
- Collects and processes rent payments and prepares bank deposits
- Maintains waitlist
- Assist management team with other various tasks as required
- Maintains open communication with Property Manager and Maintenance Supervisor
- Completes leasing packages for all rentals and maintained 95%+ occupancy rate; quickly processed denial letters to inform prospective applicants of application rejection
- Responsible for Resident events(coming up with themes, games, prizes, ordering food)
Resident Relation Specialist
Forest City Enterprise
01.2015 - 08.2016
- Prepares all lease agreements with all necessary addendums in Yardi and thru
- Microsoft mail merge
- Supports residents during the move out process which includes notice to vacate and resident transfers
- Assists in maintaining the physical appearance of the community by conducting weekly property inspections
- Attends resident functions and activities on a monthly basis
- Inspects homes prior to move in
- Assists in showing units and screening applicants in Onesite
- Managed resident lease renewal process as well as finalizing renewal leases with current residents
- Follows-up with residents who have issued work orders/service request or expressed issues concerning with their community
- Member of party committee (part of the planning process of Resident events, helped in many ways to ensure we had fun and creative activities and events)
Leasing Specialist
Alpha Property Management
01.2013 - 11.2014
- Responsible for the taking of initial application for housing
- Processed applicants file for Section 8/Tax Credit eligibility
- Scheduled eligibility interviews
- Maintained an up-to-date waiting list by adding new applicants and eliminating those not qualified
- Initiated and managed 3rd party verifications to landlords, employers, public agencies and financial institutions
- Computed rent calculation for initial certification
- Prepared leasing paperwork and signed lease with future residents
- Created the development and placement of ads for newspaper and other listings
- Prepared required weekly and monthly reports; which include: Vacancy, Traffic and
- EIV
- Attended Fair Housing Training
- Assisted in collecting rent
Customer Service Professional
Underwriters Laboratory
04.2007 - 05.2011
- Provided support for non-technical customer request, including questions/issues such as billing inquiries, service requests and general UL information
- Provided general customer service and administrative support for the complete order
- Data Entry
- Received inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
Education
High School Diploma -
Waukegan High School
Timeline
Leasing Consultant/Assistant
Ludwig & Company
08.2016 - Current
Resident Relation Specialist
Forest City Enterprise
01.2015 - 08.2016
Leasing Specialist
Alpha Property Management
01.2013 - 11.2014
Customer Service Professional
Underwriters Laboratory
04.2007 - 05.2011
High School Diploma -
Waukegan High School