Khalia Hawkins
Norristown,PA
Summary
Highly motivated IT professional with a Bachelor’s in Information Technology Management and a Google Data Analytics Certificate, offering a strong foundation in IT systems administration, project management, data analysis, and technical support. Adept at applying analytical problem-solving skills to optimize IT infrastructure and streamline operations. Skilled in leveraging tools such as SQL, Python, Tableau, and Microsoft Excel to analyze data and drive business insights. Experienced in working with cross-functional teams in agile environments, ensuring seamless project execution and timely delivery. Strong customer service orientation, attention to detail, and ability to adapt quickly to new technologies and evolving business needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Title Analyst
Trident Land Transfer
Devon, Pennsylvania
06.2023 - Current
- Maintained accurate records of all transactions and communications.
- Implemented efficient filing systems for easy document retrieval.
- Identified and resolved workflow inefficiencies in operations.
- Organized and maintained title records and databases efficiently.
- Conducted property research using industry-standard software tools.
- Supported team members in resolving title-related inquiries promptly.
- Maintained confidential files, records, and other documents.
Customer Support Specialist
Wawa
Norristown, Pennsylvania
06.2022 - 06.2023
- Assisted customers with inquiries and product selection in a fast-paced environment.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and company policies effectively.
- Utilized point-of-sale systems for accurate transaction processing and inventory management.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Skills
- Network Administration & Security: Experience managing, securing, and troubleshooting networks (LAN/WAN), firewalls, and VPNs
- Cloud Computing & Virtualization: Proficiency with cloud platforms (AWS, Azure, Google Cloud) and virtualization tools (VMware, Hyper-V)
- Database Management & SQL: Knowledge of relational databases (MySQL, PostgreSQL, Oracle) and the ability to write and optimize SQL queries
- Data Analytics & Business Intelligence: Strong proficiency with tools like Excel (Advanced), Tableau, Power BI, and Google Analytics for data visualization and decision-making
- IT Support & Troubleshooting: Hands-on experience providing IT support, diagnosing and resolving hardware/software issues for end-users and systems
- Project Management & Agile Methodology: Ability to lead or contribute to projects using Agile/Scrum methodologies, ensuring on-time delivery and resource optimization
Certification
High School Diploma - Methacton High School (2022)
B.S Information Technology Management - Western Governors University (2026)
CompTIA: Security+, Network+ Google: Data Analytics Cisco: CCNA
Technical Skills
- R
- Python
- SQL
- HTML & CSS
- Javascript
- Windows 365
- Excel
- Operating Systems
- Networking Fundamentals
- Database Management
Timeline
Title Analyst
Trident Land Transfer
06.2023 - Current
Customer Support Specialist
Wawa
06.2022 - 06.2023