Khalicia Caesar
LF Kearny Supermarket LLC
Easton,PA
1
Language
2
years of professional experience
Reliable Team Player experienced in customer service and operations within fast-paced environments. Enhanced team collaboration and achieved results through adaptability and effective communication. Focused on managing multiple priorities and contributing to team goals with a positive attitude.
Work History
Direct Support Professional
6 Months- Implemented behavior management strategies to enhance client engagement and emotional well-being.
- Developed personalized support plans tailored to individual needs and preferences, promoting effective communication.
- Assisted individuals with daily living activities, fostering independence and personal growth.
- Maintained accurate documentation of client progress and care plans in compliance with regulatory standards.
Customer-service
2 Years 3 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries regarding products, services, and company information, enhancing overall experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions to ensure effective follow-up and resolution of issues, supporting customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coached and mentored new hires to facilitate successful integration into the team, improving onboarding process.
Counselor
6 Months- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions and assessments to ensure effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Enhanced client satisfaction through consistent communication and empathetic understanding of unique challenges.
- Applied behavioral modification strategies to support clients in developing healthier coping mechanisms.
Education
Associate of Science - Emergency Medical Studies
High School Diploma
Skills
Direct patient care
Client documentation
Client transportation
Disability awareness
Time management
Customer satisfaction
Support coordination
Inclusive practices
Resource management
Cash handling
Customer satisfaction
Budgeting assistance
Languages
English
Native or Bilingual
Timeline
Direct Support Professional
Core Support
05.2026 - CurrentRead More
Customer-service
LF Kearny Supermarket LLC
08.2024 - CurrentRead More
Counselor
Boys & Girls Club Of Union County
07.2024 - 01.2025Read More
Gateway Academy Charter Highschool
High School Diploma
Read More
Union County College
Associate of Science from Emergency Medical Studies
Read More