Khalid Abughazaleh
Atlanta,GA
Summary
Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills. With a vast experience streamlining business processes and providing strategic direction in support of organizational objectives. Skilled in data analysis, problem solving, process improvement, and project management.
Overview
6
6
years of professional experience
Work History
Leasing Service Associate
Nalley Lexus
Dunwoody, GA
02.2021 - 02.2023
- Maintained knowledge of car database with customer information of vehicles and processed their vehicles to service consultants to promote company warranties/needs for their vehicles promptly.
- Assisting valet service for customers escorting them into the lobby and handling luxury vehicles to process service maintenance
- Providing transportation options for customers such as delivering vehicles to their homes while providing excellent customer service and processing customers in the database to receive a rental vehicle
- Managing customer appointment scheduling and greeting them kindly upon arrival.
Front End Manager
The Fresh Market
Dunwoody, GA
09.2019 - 10.2021
- Lead example of hospitality for our team members, educating team members and guests on products/services to provide complete meal solutions.
- Maximize efficiency for store operations by managing front-end guest flow, supporting the guest service team to achieve operational success and an excellent shopping experience
- Maintained the merchandising at the front end to achieve full-looking displays to promote products and drive sales.
- Responsible for front-end and cash office procedures and controls including management of cash, keys, and safes
- Assist in managing the department, inventories, and team for effective minimization of product loss.
Footwear Sales Lead
DICK'S Sporting Goods
Atlanta, GA
01.2018 - 06.2019
- Maintained knowledge of current promotions and promoted company programs including warranties and credit card sign-ups
- Assisted in the completion of incoming online and in-store orders including picking items, packing, and prepping orders
- Initiated the organization of our footwear inventory to reduce wait times and increase customer engagement
- Resolved customer issues regarding sales and service by providing excellent customer service and critical thinking skills.
Front Kitchen Manager
Casagave Mexican Cuisine
Sandy Springs, GA
01.2017 - 01.2018
- Oversaw employee work behind the house to ensure compliance with companies’ regulations and food safety guidelines
- Completed closing procedures by performing station walkthroughs to ensure that our workplace was clean and prepared for the opening shift.
- Reduced food costs after eliminating inventory issues such as excess ordering, poor storage, and inefficient waste mgmt
- Trained and developed employees by providing ongoing feedback and establishing performance expectations.
Education
BBA - Supply Chain & Operations Management
Georgia State University, J. Mack Robinson College of Business
12.2023
Associate of Science - Business Administration And Management
Georgia State University, J. Mack Robinson College of Business
05-2021
Skills
- Financial & Econmic Data
- Innovative Problem Solving
- Time Management
- Business Process Management
- Business Development Strategies
- Strategic Planning
- Quality Assurance
- Customer service excellence
- Client Relationship Building
- Sales experience
- Data Entry
- CRM Software
- Quality Control
- Customer Service
- Computer Skills
- Order Fulfillment
Coursework
- Lesson in Leadership (MGMT 5980)
- Predictive Model Optimization (BUSN 4000)
- Financial Management (FINA 3000)
- Statistical Analysis for Business (MSIT 3000)
References
- David Fazio, Nalley Lexus Roswell, Service, 404-227-2216, DFAZIO@NALLEYCARS.COM
- Igor Markovic, Nalley Lexus Roswell, Service, 470-354-5632, IMARKOVIC@NALLEYCARS.COM
- Terrence Ford, Nalley Lexus Roswell, Service, 860-287-1748, TFORD@NALLEYCARS.COM
Languages
Conversational Spanish, skilled in written Spanish
Timeline
Leasing Service Associate
Nalley Lexus
02.2021 - 02.2023
Front End Manager
The Fresh Market
09.2019 - 10.2021
Footwear Sales Lead
DICK'S Sporting Goods
01.2018 - 06.2019
Front Kitchen Manager
Casagave Mexican Cuisine
01.2017 - 01.2018
BBA - Supply Chain & Operations Management
Georgia State University, J. Mack Robinson College of Business
Associate of Science - Business Administration And Management
Georgia State University, J. Mack Robinson College of Business
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