Khalid Al-Marshoud

Data Center Technician specializes in setting up and maintaining network infrastructure, ensuring the security of data centers, and overseeing systems that manage power and cooling. Specific responsibilities include:

• Performed troubleshooting and repair of server, network, storage, power, cooling, and/or decommissioning IT data center technologies and equipment.
• A fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
• Completed assigned tickets efficiently and in alignment with relevant KPIs and documented the process in the Ticketing System

IT Data Entry Specialist responsible for entering, managing, and analyzing data in a variety of IT systems Proven ability to work accurately and efficiently, meet deadlines, and maintain a level of confidentiality with excellent interpersonal skills such as the specific highlights below:

• Entered and managed data in a variety of IT systems, including customer relationship management (CRM) systems, helpdesk systems, and asset management systems.
• Analyzed data to identify trends and patterns in IT performance and usage.
• Worked with cross-functional teams to implement new data entry processes and procedures.

IT Administrative Assistant responsible for providing administrative support to IT professionals and teams proven ability to manage multiple projects and tasks simultaneously, meet deadlines, and work independently and as part of a team with the specific highlights below:

• Provided administrative support to deployment and sustainment teams IT professionals
• Managed calendars, scheduled appointments, coordinated meetings, and prepared presentations
• Processed and tracked IT invoices and expense reports, and maintained IT asset inventory

Help Desk Support Specialist responsible for a variety of IT systems and technologies, including Windows, macOS, and Linux applications strong communication and interpersonal skills such as the specific highlights below:

• Provided technical support to internal and external customers on a variety of IT issues.
• Installed and configured, troubleshooted and resolved complex technical issues, including hardware and software problems.
• Provided training to users on new IT systems and technologies.