Walid Alam
Pompano Beach,FL
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
5
5
years of professional experience
Work History
Shift Lead
Best Buy
Coral Springs, FL
02.2023 - Current
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Performed administrative tasks including filing documents, data entry.
- Supervised staff during shift changes and ensured transition went smoothly.
- Completed opening and closing duties to facilitate business operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Held performance reviews to identify and correct areas needing improvement.
- Counted safe at closing to ensure all worksheets are balanced.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Advisor
Best Buy
Margate, Florida
01.2022 - 02.2023
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
- Exceeded all sales targets, earning recognition as the top salesperson in the team.
- Monitored industry trends and competitor activities to stay ahead of the competition.
Shift Lead
Walgreens
Coconut Creek, FL
01.2020 - 01.2022
- Analyzed company's expenditures and developed financial models.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Worked closely with human resources to support employee management and organizational planning.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
- Assessed reports and adjusted workflows to realign with targets.
- Evaluated employee performance, delivering individualized feedback and praise.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
Associate of Arts - Accounting
Palm Beach State College
Lake Worth, FL01-2025
Skills
- Opening and closing procedures
- Hiring and Recruiting
- Employee Training
- Sales Strategies
- Operations Management
- Cash Flow Administration
- Detailed Cash Recording
- Accurate Date Logging
Accomplishments
- Employee of the Month
- Employee of the Quarter
- Leading Sales representative in all metrics.
Timeline
Shift Lead
Best Buy
02.2023 - Current
Advisor
Best Buy
01.2022 - 02.2023
Shift Lead
Walgreens
01.2020 - 01.2022
Associate of Arts - Accounting
Palm Beach State College
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