Khalid Ali
Arlington,TX
Summary
Dynamic professional with a proven track record in the automotive and IT sectors, notably with the Iraqi Government. Excelled in streamlining processes, enhancing customer satisfaction, and bolstering security through system audits and technology solutions. Skilled in diagnosing electrical issues and effective communication, demonstrating a strong work ethic and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Automotive Technician
Self Business
02.2021 - Current
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicle
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Ability to diagnose electrical issues including reading wiring diagrams
Security Guard
Saber
07.2014 - 02.2021
IT Specialist
Iraqi Government
04.2011 - 11.2013
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Master Degree - Department of Electrical, IT
Southern Methodist University (smu)
Dallas, TXSkills
- Strong Work Ethic
- Problem-Solving
Languages
Arabic
Native or Bilingual
Timeline
Automotive Technician
Self Business
02.2021 - Current
Security Guard
Saber
07.2014 - 02.2021
IT Specialist
Iraqi Government
04.2011 - 11.2013
Master Degree - Department of Electrical, IT
Southern Methodist University (smu)
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