Khalid Branch
Glen Burnie,MD
Summary
To obtain a position that will allow me to utilize my technical proficiencies, exceptional customer service skills, as well as offer me an opportunity to continue professional growth. Driven Retail Sales Manager with proven experience in maximizing sales, improving customer satisfaction, and driving operational improvements. Possess strong leadership skills, coupled with the ability to train and motivate staff to exceed targets. Have consistently made significant impacts in previous roles through strategic planning and execution of effective sales and marketing campaigns.
Overview
13
13
years of professional experience
Work History
Retail Sales Manager
AT&T Mobility
Baltimore, Maryland
01.2016 - Current
- As a Retail Sales Manager at AT&T Mobility, I lead daily store operations, managing a high-performing team of sales associates to achieve and surpass sales targets and KPIs
- I deliver exceptional customer experiences by providing comprehensive product knowledge and tailored solutions to meet customer needs
- My role includes coaching and mentoring team members on sales techniques, customer service skills, and product updates, fostering a culture of growth and development
- I implement effective sales strategies, promotions, and merchandising initiatives to drive store revenue and customer engagement
- Additionally, I oversee inventory management to ensure accuracy, stock availability, and compliance with corporate standards
- I promptly resolve customer inquiries, complaints, and issues to maintain high levels of satisfaction and loyalty
- I am also responsible for maintaining store presentation and visual merchandising to reflect AT&T brand standards, optimizing customer experience and sales
- By utilizing performance metrics and reports, I analyze sales trends, identify opportunities for improvement, and track team progress
Seasonal Employment
Poole Enterprise
Cheltenham, MD
01.2013 - Current
- Utilized extensive knowledge and judgment to plan and complete contracted residential and commercial building and renovation projects
- Performed as crew member responsible for customer service, transportation, and timely project completion deadlines
Shift Manager
Walgreens Inc.
Clinton, Maryland
01.2013 - 01.2016
- Responsible for recruiting and interviewing quality people to staff the location, as well as making sure these new employees are trained properly to transition as smoothly as possible into their jobs
- Delivering constructive feedback as needed
- Assign team members to cover areas of need, monitor team member’s work in progress
- Assist in daily data collection, using office technology to prepare various documents such as cash audit processing
- Maintain and balance safe and deposit slip daily
- Observe and assess safety conditions providing support towards resolution of minor problems
Teller
Citi Bank, Inc.
Mitchellville, Maryland
01.2012 - 01.2013
- Provide clients with outstanding customer service, and in a timely matter
- Help clients with everyday deposits, withdrawals, and account maintenance
- Exceeded outlined company goals as well as sales, under a deadline for the 2013 first and second quarters
- Maintain positive relationships with clients and employees
- Provide excellent floor management
Education
Bachelors - Business Administration
CHOWAN UNIVERSITY
05-2014
BBA - Human Resources Management
Strayer University
Washington, DC06-2025
High School -
Largo High School
Largo, MD01.2010
Skills
- Leadership
- Team Management
- Collaboration
- Communication Skills
- Listening Skills
- Presentation Skills
- Microsoft Office Suite
- Problem Solving
- Retail Industry
- Sales Industry
- Work Ethic
- Adaptability
- Analytical Skills
- Action Plan Development
- Business Efficiency
- Inventory Management
- Team Supervision
- Training and mentoring
- Store Opening and Closing
- Store display management
- Strategic Planning
- Revenue Forecasting
- Sales Team Leadership
- Sales Metrics Analysis
- Shrink Reduction
- Sales Strategy Implementation
- Promotional planning
- Scheduling Employees
- Customer Service
- Product Merchandising
- Coaching and Mentoring
- Employee Performance Management
- Succession Planning
- Interviewing techniques
- Employee Referral Programs
- Applicant Tracking Systems
- Candidate Sourcing
- Resume Screening
- Interview scheduling
- Employee Relations
- Data-driven decision-making
- Candidate Screening
References
- Dionne Graham, Department of Defense, Defense Intelligence Agency, 202-231-4124
- Ashley Leach, AT&T Mobility, Store Manager, 240-421-4752
Timeline
Retail Sales Manager
AT&T Mobility
01.2016 - Current
Seasonal Employment
Poole Enterprise
01.2013 - Current
Shift Manager
Walgreens Inc.
01.2013 - 01.2016
Teller
Citi Bank, Inc.
01.2012 - 01.2013
Bachelors - Business Administration
CHOWAN UNIVERSITY
BBA - Human Resources Management
Strayer University
High School -
Largo High School
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