Summary
Overview
Work History
Education
Skills
Activities
Timeline

Khalid Eissa

Minneapolis,MN

Summary

Master of Global Public Health student with extensive experience in public service and leadership roles, including as a Patron Experience Supervisor at Hennepin County Library, brings a rich background in fostering community connections, supervising diverse teams, and enhancing service delivery. Fluent in multiple Arabic dialects and English. Volunteered internationally and locally, providing critical support and translation services to refugees and immigrants, showcasing an adeptness in cultural competence and communication.

Overview

15
15
years of professional experience

Work History

Patron Experience Supervisor

Hennepin County Library
05.2022 - Current
  • Provide vision and leadership to prioritize, shape, and coordinate library services including customer service, collection maintenance, local programs, and community connections.
  • Supervise, train, plan, and support work of assigned staff, including providing coaching, performance management, and opportunities for employee development.
  • Manage operational and logistical needs related to library buildings and services, including scheduling staff and directing workflow priorities.

On Call Volunteer

Al Otro Lado
04.2019 - Current
  • Developed translated forms and educational materials for non-English speaking populations.
  • Leveraged linguistic abilities to provide critical support in humanitarian relief efforts, ensuring clear communication among aid workers and affected populations.
  • Enhanced communication by providing accurate and timely interpretation between Arabic and English speakers.

Librarian, Associate

Hennepin County Library
04.2019 - 05.2022
  • Assist staff and public with audiovisual and other technology support equipment including basic operation, maintenance, repairs, production.
  • Provide instruction and training in library methods and techniques to employees.
  • Managed acquisition process for new materials, ensuring library's collection remained current and relevant.

Volunteer Coordinator

Minnesota International NGO Network (MINN)
06.2017 - 08.2017
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization's goals.
  • Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoted a transparent environment where concerns could be addressed promptly.

Refugee Camp Volunteer

Emergency Transit Center For Refugees
01.2009 - 06.2009
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking Refugees.
  • Utilized intercultural communication guidelines, to prevent miscommunication and ensure accuracy in information sharing between different cultures.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.

Education

Master of Science - Master of Public Health in Global Health

St. Catherine University, Saint Paul, MN
05.2025

Bachelor of Arts - Communications Studies

University of Minnesota - Twin Cities, Minneapolis, MN
12.2018

Associate of Arts - Biology

Minneapolis Community And Technical College, Minneapolis, MN
12.2015

Skills

  • Fluent in English, Modern Standard Arabic, and multiple Arabic Dialects
  • Proficient in public health principles and data analysis
  • Strategic Planning and Staff Development
  • Project Management & Project Planning
  • Qualitative Research & Quantitative Analysis
  • Needs Assessment & Research program planning
  • Community Engagement & Health Equity Advocacy

Activities

  • Member of the Library strategic Plan coordinating Committee
  • Library Security group Co-Chair

Timeline

Patron Experience Supervisor - Hennepin County Library
05.2022 - Current
On Call Volunteer - Al Otro Lado
04.2019 - Current
Librarian, Associate - Hennepin County Library
04.2019 - 05.2022
Volunteer Coordinator - Minnesota International NGO Network (MINN)
06.2017 - 08.2017
Refugee Camp Volunteer - Emergency Transit Center For Refugees
01.2009 - 06.2009
St. Catherine University - Master of Science, Master of Public Health in Global Health
University of Minnesota - Twin Cities - Bachelor of Arts, Communications Studies
Minneapolis Community And Technical College - Associate of Arts, Biology

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Khalid Eissa