Khalid Grier
Fredericksburg,VA
Summary
Sales professional with extensive experience in B2B and B2G environments, focusing on account management and client relationship development. Proven track record in managing full sales cycles, achieving significant revenue growth through tailored solutions. Skilled in identifying customer needs and negotiating contracts effectively across technology, hospitality, and government sectors. Active Interim Government Security Clearance enables collaboration with secure federal accounts.
Overview
9
9
years of professional experience
Work History
Guest Experience Supervisor
The Publisher Hotel
Fredericksburg, USA
05.2023 - Current
- Increased guest satisfaction scores by 20% through strategic development and implementation.
- Established processes to guarantee consistent, high-quality guest experiences.
- Ensured compliance with all relevant laws and regulations impacting guest interactions.
- Collaborated with departments to streamline operations and enhance service delivery.
Omni Business Solutions
Field Service Supervisor
Washington, District of Columbia
06.2022 - 05.2023
- Directed operations for high-volume imaging equipment across multiple client sites, achieving 99% uptime.
- Maintained active Interim Government Security Clearance, allowing access to secure federal facilities.
- Coordinated maintenance schedules for printing equipment to minimize downtime.
- Supervised junior technicians, offering training on diagnostics, parts replacement, and workflow optimization.
- Implemented service tracking processes, enhancing SLA compliance from 85% to 98% in six months.
Sales Manager (SMB)
Verizon Wireless
Washington, USA
08.2018 - 06.2021
- Achieved promotion from assistant manager to manager within nine months.
- Consistently surpassed sales targets by 35% annually.
- Developed effective sales strategies to enhance market presence and drive revenue growth.
- Established a robust pipeline for small and medium business clients.
- Increased store traffic by 15% year over year.
Assistant Manager
The Good Wash
Fredericksburg, VA
10.2016 - 07.2018
- Supervised daily operations, ensuring workflow efficiency and adherence to safety standards.
- Managed and trained team of 8 employees, enhancing performance and upselling capabilities.
- Implemented customer service initiatives that boosted repeat business and membership sales by 25%
- Coordinated daily operations to ensure smooth workflow across departments.
Education
Associate of Science - Business Administration
Germanna Community College
Locust Dale, VA05-2020
Skills
- Interim government security clearance
- B2B and B2G sales
- Lead generation and prospecting
- Consultative selling
- Customer relationship management
- Pipeline development
- Sales presentations and demos
- Revenue growth strategies
- CRM systems (Salesforce, HubSpot)
- Microsoft Office proficiency
Community Service
Assistant Director | Spotsylvania Parks and Recreation - 200 Hours
- Supported the Community Center Director in delivering educational programs for low-income families.
- Assisted children ages 4–12 with activities and educational enrichment programs.
- Organized community support events, including food drives and clothing donations, to aid families in need.
Thornburg Middle School Assistant Football Coach - 160 Hours
- Coached and mentored middle school athletes, emphasizing teamwork, discipline, and sportsmanship.
- Developed practice plans and drills to improve individual and team performance.
- Provided guidance and support to students both on and off the field.
Timeline
Guest Experience Supervisor
The Publisher Hotel
05.2023 - Current
Omni Business Solutions
Field Service Supervisor
06.2022 - 05.2023
Sales Manager (SMB)
Verizon Wireless
08.2018 - 06.2021
Assistant Manager
The Good Wash
10.2016 - 07.2018
Associate of Science - Business Administration
Germanna Community College