Khalid Haddane
Atlanta,GA
Summary
Accomplished Valet Supervisor at Laz Company, renowned for exceptional customer service and efficient vehicle management. Leveraged strong communication skills and attention to detail to enhance guest satisfaction. Trained staff in valet procedures, boosting team performance by 20%. Expert in vehicle safety and guest assistance, ensuring seamless operations and positive client experiences.
Overview
18
18
years of professional experience
Work History
Driver
Uber/ Lyft
02.2018 - Current
- Ensured timely and safe transportation for diverse passenger needs.
- Maintained high customer satisfaction through effective communication and service delivery.
- Navigated efficiently using GPS technology and real-time traffic updates.
- Monitored vehicle performance, conducting regular maintenance checks to ensure reliability.
- Trained new drivers on best practices for safety and customer engagement.
- Implemented route optimization strategies to reduce travel time and enhance efficiency.
- Collaborated with support teams to address operational challenges and improve service quality.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Valet/ Valet Supervisor
Laz Company
01.2008 - 03.2016
- Parked and retrieved vehicles efficiently, ensuring timely service for guests.
- Conducted vehicle inspections to verify condition and prevent potential issues.
- Assisted guests with luggage and provided directions to enhance customer experience.
- Maintained cleanliness and organization of parking areas for safety compliance.
- Collaborated with team members to optimize workflow during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Trained new staff on operational procedures and company standards for service excellence.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Resolved customer complaints through calm, constructive communication.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Issued and collected claim tickets and processed valet parking fees.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Logged and documented parked vehicle details for accurate records.
- Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
- Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
- Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
- Helped guests unload and load luggage.
Education
Marketing Management
Chattahoochee Technical College
Marietta, GA2014
Skills
Customer service and support
Languages
Arabic
Full Professional
French
Full Professional
Spanish
Limited Working
English
Full Professional
Timeline
Driver
Uber/ Lyft
02.2018 - Current
Valet/ Valet Supervisor
Laz Company
01.2008 - 03.2016
Marketing Management
Chattahoochee Technical College