Khalid H Fadul
Summary
Sudanese, 27 years old. Bilingual (Fluent English & Arabic). Innovative business-learner defined by ability to rapidly understand new technologies and gain new skills. Highly qualified, detail oriented, and a hardworking. Excellent experiences as i allowed myself to learn insightful skills from young age. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Overview
8
8
years of professional experience
Work History
Personal Assistant Liaison
Royal Luxury
09.2019 - Current
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Coordinated events and functions with attention to detail ensuring successful execution.
Travel Agent
Royal Luxury
05.2018 - Current
- Sell travel packages, plan tour itineraries, applying knowledge of travel routes and destination
- Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personal
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Provide tourists with documents such as visas, passports, and health certificate.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
Guest Service Manager
Fairmont And Miramar Resorts.
10.2019 - 05.2023
- manged the guests of huge events that used to take a place at this famous resort
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Developed promotional packages to attract new guests while maintaining profitability goals for the property.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
Sales representative
Assurance wireless
05.2016 - 04.2018
- Leading team 4-6 people to finish tasks
- Provide customers with information such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates
- Working in public areas and interact with people to let them know about our service, and convince them to obtain our service
- Increased sales revenue by identifying and targeting high-potential accounts.
- Trained and mentored new sales representatives.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Representative/Dispatcher
Mercy Transportation
11.2015 - 02.2018
- Distribute the drivers equally in a different location Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Help the costumer to get connected with the drivers.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Education
A.A - Business Management
Bachelor of Science - Business Administration And Management
California State University of Northridge
05.2019
Associate of Arts - Accounting Technology
Valencia College East Campus
Orlando, FL12.2017
Skills
- Time Management
- Critical Thinking
- Judgment and Decision Making
- Mathematics
- Active Learning
- Complex Problem Solving
- Negotiation
- Foreign-Language
- Client Relations
- Event Planning
- Personal Correspondence
- Appointment Scheduling
- Multitasking and Organization
- Clean Driving Record
- Database Management
- Travel Arrangements
- Client Satisfaction
- Transporting Clients
- Attention to Detail
- Training Staff
- Errands
- Flexible Schedule
- Strong communication skills
Affiliations
- sports and outdoor activities
- self learning and growth
- small business owner
temporarily project
HOUSEPERSON, HYATT REGENCY, Orlando, FL, 09/2017, 03/2018, In charge of managing the daily projects of housekeeping. Leading teams of 4-6 people to complete tasks such as cleaning, transporting materials or equipment for renovation. In addition, I was the leader of a team that worked on renovating tower 1 which was built of more than 28 floors and 2240 rooms.
temporarily project
In the pandamic of Covid-19, i had received a very challenging project to manage. I worked for a private program that was offered through few Consulate and Embassy toward their citizens in Los Angeles,CA to have shelter and accommodation during the shut down of airports and hotels. the program targeted the individuals who was in town for a temporary trip before the lock down, we had to provide all the necessaries from hotel stay, food and medicine. medical staff on site...etc. the project took 3 months before we were able to fly everyone back to their home country.
Timeline
Guest Service Manager
Fairmont And Miramar Resorts.
10.2019 - 05.2023
Personal Assistant Liaison
Royal Luxury
09.2019 - Current
Travel Agent
Royal Luxury
05.2018 - Current
Sales representative
Assurance wireless
05.2016 - 04.2018
Customer Service Representative/Dispatcher
Mercy Transportation
11.2015 - 02.2018
A.A - Business Management
Bachelor of Science - Business Administration And Management
California State University of Northridge
Associate of Arts - Accounting Technology
Valencia College East Campus
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