Khalid Kosamot
Grand Prairie,TX
Summary
Proficient with Microsoft Office Applications: MS Word, MS PowerPoint and MS Excel Multitasking and Time Management: Skilled at managing multiple tasks efficiently and ensure smooth operations Technical and Business Development Skills: Proven ability to drive customer engagement through usage of technical expertise
Overview
1
1
year of professional experience
1
1
Certification
Work History
Brand Ambassador
AMERICAN EAGLE
10.2023 - Current
- Ensured high attention to detail in daily tasks, maintaining store standards
- Guided customers in locating products and provided personalized recommendations, enhancing shopping experience and contributing to a measurable increase by 25% in customer satisfaction and sales
- Processed transactions efficiently at register, promoting store offers and deals to increase sales
Field Technician Intern
The Provider's Telecom
12.2023 - 08.2024
- Provided technical support across more than 50 worksites, troubleshooting and settling a wide range of technology-related issues
- Collaborated with online technical support teams to solve field-related technical issues, increasing resolution efficiency by 90%
- Strengthened customer relationships by delivering exceptional service, leading to over a 50% increase in client retention and satisfaction
Education
Bachelor of Science - Computer Engineering
The University of Texas at Arlington
Arlington, TX05.2027
Skills
- C programming
- Python
- Visual Studio Code
- Github
- Windows
- LINUX
- Problem-solving
- Customer issues resolution
- Technical skills
- Business development
- Customer engagement
- Interpersonal skills
- Collaboration
- Multitasking
- Time management
- Influencing
- Client relationships
- Service goals
Certification
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
Extracurriculars
- Engaged in the National Council of Nigerian Muslim Organization, contributing to community outreach programs, organizing events, and supporting religious and cultural initiatives.
- Volunteered in multiple community outreach programs with Mission Arlington, assisting with food distribution, organizing donation drives, and supporting local families in need.
- Acted as an active member of ASPIRE, a leadership program where I attained strong communication, collaboration, critical thinking, and conflict resolution skills.
- Engaged in different events as a member of the National Society of Black Engineers (NSBE)
Timeline
Field Technician Intern
The Provider's Telecom
12.2023 - 08.2024
Brand Ambassador
AMERICAN EAGLE
10.2023 - Current
Bachelor of Science - Computer Engineering
The University of Texas at Arlington
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