Khalid Nowrozzada
Aldie,VA
Summary
Excellent track record of solving issues, increasing customer satisfaction, and driving overall operational improvements.
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
1
1
year of professional experience
Work History
General Manager
HMS Host International
04.2024 - Current
- Directed daily operations, ensuring seamless execution of business strategies and operational goals.
- Oversaw staff management, fostering a collaborative environment to enhance team performance.
- Implemented process improvements that streamlined workflows and increased operational efficiency.
- Developed and maintained key performance indicators to monitor business performance effectively.
- Enhanced customer satisfaction through effective service delivery and responsive issue resolution.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Truck Driver
DC Freight LLC
- Kept accurate records by invoicing, processing payments, and keeping daily logs.
- Operated with caution and skill, safeguarding both the company’s and customer’s interests to avoid accidents or delivery delays.
- Maintained a clean, neat appearance to maintain a professional company image throughout each shift.
- Learned and practiced safe driving techniques to avoid accidents.
- Kept a clean driving record by following all traffic laws, remain cautious and alert in unfamiliar areas, and maintain vehicle control at all times.
Shift Supervisor
HMS Host
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
- Kept the production areas clean and well-organized to avoid violations or unnecessary work delays caused by hazards or inefficient layouts.
- Finished the store’s opening and closing procedures which included setting up registers and checking inventory.
- Trained new hires and retrained employees on new recipes and procedures on a regular basis.
Manager
Target Mobile
- Oversaw a team of 5 direct reports who were responsible for over 40-60 employees.
- Oversaw hiring and training new employees as well as creating employee schedules.
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.
- Dealt with customer service issues as they arose.
- Utilized my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand.
Keyholder
Helzberg Diamonds
- Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store.
- Completed the procedures as I opened and closed the store.
- Created eye-catching promotional displays.
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
- Provided management with sales feedback to address concerns raised in sales reports.
Education
No Degree -
Chantilly High School
Chantilly, VA01.2012
Skills
- Technical problem-solving
- Team leadership
- Customer engagement
- Resolving network connectivity problems
- Software updates
- Dedicated work ethic
- Self-motivation and discipline
- Staff training/development
Accomplishments
- Commended by supervisors for flexibility in charging work hours when asked and filling in during scheduled off days for absent employees.
- Honored with repeated awards for cash handling accuracy, with zero overages/shortages month over month.
- Displayed a positive, helpful attitude daily that was consistently praised by customers and employees.
Languages
Dari
Full Professional
Timeline
General Manager
HMS Host International
04.2024 - Current
Truck Driver
DC Freight LLC
Shift Supervisor
HMS Host
Manager
Target Mobile
Keyholder
Helzberg Diamonds
No Degree -
Chantilly High School
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