Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Khalid Peartree

Hampton,VA

Summary

Hardworking and motivated worker at turbo tax with 3 years of experience and record of success in tech industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Adaptable Manager offers 2 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in tech industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced and proactive certified tech offering 3 years of progressive at home settings serving Industry needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Manager

Peartree health care
Hampton Va, VA
02.2022 - 01.2024
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Entered time and attendance logs in preparation for payroll.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Recruited and hired qualified candidates to fill open positions.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Tech Support Rep. Non Verbal

Alorica
, FL
03.2020 - 01.2021
  • Answered questions and resolved concerns for customer support.
  • Provided customer service by answering product and service related questions.
  • Greeted customers and responded to inquiries in a timely manner.
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Utilized broad knowledge to recommend solutions to potential customers.
  • Adhered to all safety regulations in the store environment.
  • Maintained cleanliness of store area including windows, floors, counters.
  • Notified clients of payment discrepancies through notices.
  • Created displays for merchandise according to company guidelines and standards.
  • Conducted outreach calls, promoting brand and encouraging purchases.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Consistently met daily performance goals set by management team members.
  • Answered phone calls and directed them to appropriate personnel.

Turbotax Product Expert (Work From Home) Fulltime

TurboTax
, NC
02.2017 - 12.2019
  • Assisted sales representatives with product related questions from prospective customers.
  • Interacted with vendors and suppliers in order to negotiate better terms or prices.
  • Provided product expertise and technical support to customers via telephone, email, chat, and in-person.
  • Maintained updated knowledge of industry developments and competitive products and services offerings.
  • Facilitated quality assurance and product assessments to promote high-quality productions.
  • Conducted trend analysis to determine consumer demands, industry trends and forecasted sales.

Education

High School Diploma -

Heritage High School
Newport, VA
06-2017

Skills

  • Financial Management
  • Contract Management
  • Marketing
  • Operations Management
  • Business Development
  • Strategic Planning
  • Call Management
  • Scheduling
  • Staff Training
  • Leadership Development
  • Program Monitoring and Tracking
  • Virtual Learning Management
  • Referral Coordination
  • Interpersonal Communication
  • Motivational Speaking
  • Client Retention
  • Organization
  • Accountability
  • Quality Assurance
  • Equipment Operation
  • Workplace Safety
  • Customer Service
  • Goal Setting and Achievement
  • Decision-Making Capabilities
  • Following Instructions
  • Collaboration and Teamwork
  • Sales and Marketing
  • Chemical Handling
  • Sales Expertise
  • Account Management
  • Teamwork and Collaboration
  • Expert in [Software]

Accomplishments

  • ive got promoted to managemmnt at peartree health care and was required to do paper work and type up discharger papers.

Timeline

Manager

Peartree health care
02.2022 - 01.2024

Tech Support Rep. Non Verbal

Alorica
03.2020 - 01.2021

Turbotax Product Expert (Work From Home) Fulltime

TurboTax
02.2017 - 12.2019

High School Diploma -

Heritage High School

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Khalid Peartree