Khalid Salih Figuigui
East Rutherford
Summary
Professional with strong background in customer service and logistics, prepared for role ensuring exceptional luggage handling and guest satisfaction. Known for effective communication, problem-solving skills, and reliability in dynamic environments. Strong focus on team collaboration and delivering consistent results, with expertise in coordinating operations, managing inventory, and handling guest inquiries. Adaptable and dependable, always ready to meet shifting needs.
Overview
34
34
years of professional experience
Work History
Supervisor
The Pierre, A Taj Hotel, New York
09.2016 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Met with managers to plan banquet events to provide a schedule such as lounge attendants and coatcheck employees.
Supervisor / Full Time Luggage Room Attendant
Planetary Recreations / Waldorf Astoria
09.1996 - 03.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Public Space Attendant
The St. Regis Hotel
11.1990 - 09.1996
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies and assisting guests with questions or concerns.
Education
No Degree -
Moulay Idriss College
Morocco High School Diploma -
Moulay Idriss
Fes,MoroccoSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Team building
- Schedule development
- Conflict resolution
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Arabic
Native or Bilingual
Timeline
Supervisor
The Pierre, A Taj Hotel, New York
09.2016 - Current
Supervisor / Full Time Luggage Room Attendant
Planetary Recreations / Waldorf Astoria
09.1996 - 03.2016
Public Space Attendant
The St. Regis Hotel
11.1990 - 09.1996
No Degree -
Moulay Idriss College
High School Diploma -
Moulay Idriss
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