Khalid Shaya
Troy
Summary
Luxury retail leader with over 10 years of experience driving sales, managing high-value clientele, and leading high-performance teams in premier fashion houses, including Gucci, Burberry, Marc Jacobs, and Salvatore Ferragamo. Passionate about elevating customer experiences, implementing CRM strategies, and exceeding sales targets in high-end retail environments. Adept at VIP clienteling, team development, and operational excellence, with a proven track record of increasing revenue and client retention. Seeking to return to luxury retail management to bring refined leadership, brand storytelling, and an elite customer engagement approach.
Overview
8
8
years of professional experience
Work History
Store Manager
Psycho Bunny
07.2024 - Current
- Implemented luxury-inspired client engagement strategies to elevate customer experiences in a contemporary retail setting
- Led a team of 9 associates, integrating personalized service training to bridge the gap between commercial and luxury retail
- Introduced CRM techniques to drive repeat business and improve customer loyalty within the store's clientele
Assistant Manager
Marc Jacobs
11.2023 - 07.2024
- Led a team in a luxury-focused retail setting, implementing sales strategies that increased conversion rates and client retention
- Organized private client events and personalized shopping experiences, driving a 20% uplift in sales during key retail periods
- Trained staff on luxury service standards, brand knowledge, and CRM engagement techniques to enhance customer experience
- Managed inventory, visual merchandising, and store audits to maintain brand integrity and sales efficiency
Service Lead
Burberry
11.2020 - 10.2023
- Championed Burberry's luxury service model, leading a team to enhance VIP experiences and personalized styling
- Implemented clienteling strategies that increased customer retention by 10%, focusing on long-term relationships
- Trained staff in high-end service protocols and product expertise, elevating the store's overall sales performance
- Assisted in merchandising strategy and inventory management, ensuring alignment with Burberry's brand identity
Assistant Store Director
Gucci
08.2017 - 07.2020
- Managed a team of 17 associates, coaching them on elite clienteling techniques, resulting in a 10% YoY sales increase
- Led VIP client relationship-building efforts, organizing exclusive shopping experiences that drove high-ticket sales
- Spearheaded visual merchandising and store presentation to maintain Gucci's luxury aesthetic and brand standards
- Ensured compliance with Gucci's operational and service guidelines, reinforcing excellence in customer engagement
Education
Associate of Arts -
Oakland Community College
Royal Oak, MI06-2010
Diploma -
Athens High School
Troy, MI01.2005
Skills
- Luxury Retail Management & Leadership
- VIP Clienteling & CRM Strategy
- High-Value Client Engagement
- Sales & Performance Optimization
- Team Development & Training
- Visual Merchandising & Brand Presentation
- Operational Excellence & Loss Prevention
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
Awards
Super Stelle Award, Salvatore Ferragamo, Recognized for excellence in leadership and sales performance.
Timeline
Store Manager
Psycho Bunny
07.2024 - Current
Assistant Manager
Marc Jacobs
11.2023 - 07.2024
Service Lead
Burberry
11.2020 - 10.2023
Assistant Store Director
Gucci
08.2017 - 07.2020
Associate of Arts -
Oakland Community College
Diploma -
Athens High School
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